Immediate Start: Service Now Spm

4 weeks ago

Hyderabad, India Tata Consultancy Services Full time

Responsibility of / Expectations from the Role - Designs and develops solutions on the ITSM/ITOM modules using best practices - Partners with ServiceNow Business Analyst to understand requirements and possible solutions - Takes ownership of complex business requirements and works them to completion - Takes ownership of incident queue and work on remediation to completion - Works closely with the ServiceNow functional team and external development partners to build requested items - Experience configuring and improving core and custom applications - Experience configuring and maintaining workflows, flow designs, scripts, UI design, ACL and business rules - Configure and maintain notifications, UI pages, UI Macros, Script includes and Formatters - Has working knowledge of ServiceNow ITSM/ITOM integrations using out of the box spokes or APIs - Develops reports and dashboards using core ServiceNow functionality - Load, manipulate and maintain data between ServiceNow and other systems Develops and maintain clear and concise technical and process documentation Must-Have Technical Comptency 1. SPM Application Expertise Strategic Planning Workspace (SPW): Portfolio planning, goal management, hybrid capacity planning. servicenow Goal Framework for SPM: Aligning work to strategic objectives and tracking progress. Demand Management: Centralizing and prioritizing enterprise requests. Portfolio Project Management (PPM): Aligning projects with business goals and managing execution. Enterprise Agile Planning (EAP): Supporting agile transformation with hybrid work item planning. Collaborative Work Management (CWM): Enabling cross-functional task management and real-time collaboration. 2. Generative AI Integration Now Assist for SPM (Pro Plus): AI-assisted business case creation Feedback summarization Email project summaries AI agents for decision support servicenow 3. Platform & Development Skills JavaScript & Glide APIs: For scripting and automation within SPM modules. inmorphis Flow Designer & Workflow Editor: Automating SPM processes like approvals, notifications, and task assignments. Service Portal & UI Builder: Customizing user interfaces for SPM dashboards and portals. REST/SOAP APIs: Integrating SPM with external systems (e.G., ERP, HCM). 4. Data & Reporting Platform Analytics: Building dashboards and reports for strategic insights. Performance Analytics: Tracking KPIs across portfolios and programs. Data Separation & Domain Separation: Managing multi-tenant environments securely. 5. Agile & SAFe Frameworks Understanding of Scrum, Kanban, and Scaled Agile Framework (SAFe) for managing agile programs and epics. servicenow 6. ITIL & Governance Familiarity with ITIL principles for aligning SPM with ITSM processes. Knowledge of investment funding, resource management, and financial planning.

  • Service Now Spm

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    Hyderabad, India Tata Consultancy Services Full time

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