Sr. Product Analyst

Over ViewThe Auto Line of business is on a multi-year road map to modernize the technology platforms supporting Auto Lease and Loan accounts through the full account life cycle The new environments is known as CARS Chase Auto Recover and Servicing At the center of this new environment is a new to Chase vendor application Alfa Alfa will be the core system in the new environment and the system of record for Auto Leases and Loans Alfa is a highly configurable system and requires a team of Configurators to build and maintain that configuration As a Product Delivery Sr Associate working on a team with other Configurators the Alfa and or Camunda System Configurator builds and maintains the Business and Operational workflow workflow and account life events account specific data etc that executes within the Alfa system and or interfaces with the much larger CARS environment We do operate in a hybrid working environment where the team is onsite M T TH and remote W F Participate in and contribute to Business and Operational Process design sessions for build in the Alfa and or Camunda System Assist the Feature Lead in building and maintaining the Process Design Documentation and detailed Visio workflow diagram Understand at a high level the integration layers supporting a workflow and how or if they impact the workflow design In the system construct business process workflows including Workflow triggers progressions Business rules associated with individual workflow steps including hierarchy when multiple rules in a step Integration points with non-chase systems ex letter engine CBN CDN Miscellaneous fields and of the incorporation into the workflow Alerts and the incorporation in the workflow Collaborate with Feature lead business and technology teams through the configuration development lifecycle Identify and define downstream integration impacts from concept through execution Test workflows prior to promotion to UAT either in a separate configuration test environments or the development environment Participate with the Feature Lead to plan and present Process review sessions to the business operations legal and Compliance teams Known as a Playback Session these detailed walk throughs and explanation of a business process workflow and the integration points Support Development teams for ad-hoc configurations such as adding a valid value to a misc field adding a new alert adding a new business rule to an existing workflow Required qualifications capabilities and skills Minimum 8 years of Auto Servicing and Collections business technical system analysis experience with prior experience with Camunda or similar business rule engines preferred Knowledge of Agile Framework methodologies and tools for software delivery life cycle Direct involvement and or contributor within a scrum team environment story refinement sprint planning sprint execution preferred Effective collaborator and problem solver with strong technical aptitude analytical skills and clear written and especially verbal communication Highly organized and driven individual inquisitive to drive self-learning and able to work independently towards continuous improvement Familiar with business requirements management process mapping and process re-engineering About Us JPMorgan Chase Co one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction When it comes to buying a vehicle or refinancing an existing car loan many customers turn to Chase to help Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers provide competitive financing options and ease loan management