Technical Support Engineer

2 weeks ago

Bengaluru India Informatica Full time

Job Description Senior Technical Support Engineer - Oracle We're looking for a Senior Technical Support Engineer to join our team in Bangalore You will report to our Manager, Technical Support Technology You'll Use Informatica product knowledge, Databases, Troubleshooting, and Provides technical support for the diagnosing, troubleshooting, of cloud infra/application. Exposure to cloud platform AWS/Azure along with Linux support. - Core expertise in Oracle RDS troubleshooting and performance tuning - Linux and windows - Having MSSQL will be an added advantage Your Role Responsibilities Here's What You'll Do - Manage communications with customers, at all levels, to maintain positive relationships. - Experienced user of information tools and training to provide consistent, high levels of customer satisfaction. - Provide technical support which will include problem solving and performance tuning. - Keeping the SLAs intact with the support requirement - Perform incident/alert troubleshooting, problem analysis and provide high quality solutions to technical issues. - Actively participates in technical forums. - May mentor Associates and Support Engineers. What We'd Like to See - Ability to quickly learn new technologies in a dynamic environment. - Strong Analytical and problem-solving skills. - Proactively share technical knowledge and best practices with team members. - Articulate ideas and thoughts clearly and easily. - Interact well with team leaders, peers, junior staff and other managers at various positions. - Well-developed knowledge of Oracle & MSSQL theory and operational practices. - Highly adept at customer relationships and issue resolution communication skills. Role Essentials - BE or equivalent educational background is preferred. - Minimum 7+ years of relevant professional experience.

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