Customer Success Senior Specialist/senior Consultant Specialist

Job descriptionSome careers shine brighter than others If youre looking for a career that will help you stand out join HSBC and fulfil your potential Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further HSBC is one of the largest banking and financial services organisations in the world with operations in 64 countries and territories We aim to be where the growth is enabling businesses to thrive and economies to prosper and ultimately helping people to fulfil their hopes and realise their ambitions We are currently seeking an experienced professional to join our team in the role of Senior consultant Specialist In this role you will Technology Training and Events Coordination Plan facilitate and deliver technology-focused upskilling programs and product awareness initiatives ensuring effective management of logistics and communications for global events Stakeholder Engagement Build and maintain strong relationships with key stakeholders across the technology organization as well as external partners to align program objectives with business needs Strategic Communications Design develop and manage communications to support the delivery of technology-related initiatives and promote engagement across the organization Data Management and Insights Gather and analyze event-related data manage records and prepare detailed reports presentations and documents to measure program success and identify areas for improvement Operational and Administrative Support Proactively undertake administrative tasks to support the Customer Success team ensuring smooth execution and delivery within required timelines Continuous Improvement Leverage feedback and insights to enhance the quality and impact of technology-focused programs and initiatives RequirementsTo be successful in this role you should meet the following requirements Communication and Collaboration Exceptional communication skills with the ability to work effectively across cross-functional teams stakeholders and senior leadership in a technology-driven environment Technology Program and Event Management Proven experience in planning executing and evaluating technology-focused programs or events with an emphasis on driving continuous improvement Analytical Skills Strong ability to interpret data track key performance indicators KPIs and present actionable insights to inform decision-making Customer Success Expertise Demonstrated success in customer success management or a related field with a track record of designing and delivering impactful technology engagement initiatives Technical Knowledge Experience in one or more IT operational areas such as Infrastructure Service Management Connectivity End User Technologies or Cloud technologies Agile Methodology Solid understanding of agile principles and proven experience working within agile teams Adaptability and Creativity A flexible and innovative mindset with a xe2x80x98can-do attitude to overcome challenges and deliver results Youll achieve more when you join HSBC www hsbc com careersHSBC is committed to building a culture where all employees are valued respected and opinions count We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website Issued by HSDI