It Operations Specialist I

About Us At Cloudflare we are on a mission to help build a better Internet Today the company runs one of the world s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies Cloudflare protects and accelerates any Internet application online without adding hardware installing software or changing a line of code Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network which gets smarter with every request As a result they see significant improvement in performance and a decrease in spam and other attacks Cloudflare was named to Entrepreneur Magazine s Top Company Cultures list and ranked among the World s Most Innovative Companies by Fast Company We realize people do not fit into neat boxes We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills and we are ready to help you do that We cannot complete our mission without building a diverse and inclusive team We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare Come join us About the Role As an IT Operations Specialist I P2 you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office This role is fully onsite at our Bengaluru Office 5 days a week and ensures that employees have a smooth and reliable technology experience You will help maintain IT systems support conference room technology and provide hands-on assistance for devices and user requests This role reports to the IT Operations Manager and works closely with the IT Service Desk IT Operations Support team and the Places Office team Responsibilities Onsite IT Operations Office Support Act as the onsite IT support resource responding to employee requests and incidents Ensure conference rooms IT systems and shared office equipment are functioning properly Assist with IT asset management including device provisioning check-in check-out and tracking Partner with IT and Security teams to follow access control and compliance policies Conference Room Event Support Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms Zoom Google Meet Assist with small to mid-sized corporate meetings and events including setup and technical support Escalate complex AV or event issues to senior specialists or vendors as needed Employee IT Support Provide in-person support for hardware software and network connectivity issues Help employees with device setup account access and secure remote connectivity Deliver professional customer-focused service when working with employees at all levels Qualifications Skills Required 1-2 years of IT support or helpdesk experience in a corporate environment Strong troubleshooting skills for common hardware software and connectivity issues Familiarity with video conferencing platforms Zoom Google Meet Knowledge of IT asset management practices Excellent communication and customer service skills Associate s degree in Information Technology Computer Science or related field or equivalent experience Preferred Experience with IT ticketing systems e g Jira Service Management Familiarity with device management tools such as JAMF or Intune Basic understanding of IT security best practices Certifications such as CompTIA A ITIL 4 Foundation or Microsoft 365 Fundamentals What Makes Cloudflare Special We re not just a highly ambitious large-scale technology company We re a highly ambitious large-scale technology company with a soul Fundamental to our mission to help build a better Internet is protecting the free and open Internet Since 2014 we ve equipped more than 2 400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflare s enterprise customers at no cost In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration Since the project we ve provided services to more than 425 local government election websites in 33 states We released to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released Here s the deal - we don t store client IP addresses never ever We will continue to abide by our and ensure that no user data is sold to advertisers or used to target consumers Sound like something you d like to be a part of We d love to hear from you This position may require access to information protected under U S export control laws including the U S Export Administration Regulations Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U S export laws without sponsorship for an export license Cloudflare is proud to be an equal opportunity employer We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness All qualified applicants will be considered for employment without regard to their or any other person s perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law We are an AA Veterans Disabled Employer Cloudflare provides reasonable accommodations to qualified individuals with disabilities Please tell us if you require a reasonable accommodation to apply for a job Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment If you require a reasonable accommodation to apply for a job please contact us via e-mail at hr cloudflare com or via mail at 101 Townsend St San Francisco CA 94107