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Product Manager

4 weeks ago

Mumbai, Maharashtra, India Skillventory Full time
Job Description

Key Responsibilities:

- Design and own the end-to-endcross-sell product strategyviacall center and contact center channels.
- Collaborate with marketing, data, and operations teams to createtargeted outbound campaignsfor existing customers.
- Identify customer segments and personalize offers based on lifecycle behavior and product holding.
- Monitor and analyze call center performance metrics: conversion rates, lead penetration, talk time, quality, and sales KPIs.
- Develop training and scripts for telesales agents to ensure strong product communication and objection handling.
- Coordinate with IT/Tech teams to streamline dialer strategies, lead management, and CRM integrations.
- Ensure full compliance withIRDAI guidelinesand internal policies on customer communication and product suitability.