Power Technique Customer Center

Job Description

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries Electronics, medical research, renewable energy, food production, infrastructure and many more.

We're everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team

Join us on our journey for a better tomorrow.

Your Role

Job description:

- Drive the Mission Statement: Foster a positive attitude to build an efficient, agile, and service-driven organization.
- Sales and Order Targets: Achieve budgeted order booking and sales targets within the respective region.
- Account Management: Manage direct sales with key accounts and convert non-buying or lost customers.
- Customer Education: Identify non-service taking customers and inform them about the benefits of genuine services and spares.
- Product Promotion: Focus on promoting products and gaining market share.
- Independent Handling: Capable of handling spare parts and service quotes independently.
- Order Management: Regularly evaluate pending orders and ensure timely execution.
- Financial Tracking: Monitor dealer and direct receivables.
- Customer Relationships: Establish direct relationships with end customers and through dealers, and retain customer loyalty.
- Competitive Analysis: Keep an eye on competition, nongenuine market pricing, and product performance.
- Field Data Collection: Collect data on spurious parts sources from the field.
- Marketing Coordination: Promote special schemes in coordination with PTS marketing.
- Service Contracts: Establish annual service contracts, extended warranties, and rate contracts with large key accounts.
- Feedback: Provide feedback on competition pricing and parts consumption from the field to parts marketing.
- Dealer Support: Implement Dealer DMS & PGA-II, support dealers with pending issues, payments, and negotiations of major deals.
- Territory Coverage: Ensure thorough territory coverage and interaction with field service engineers.
- Promotional Activities: Organize and conduct service camps, roadshows, and other field activities.
- Training: Conduct in-house training for key customers and dealer teams.
- System Updates: Keep PTS systems (DMS, C4C) effectively and timely updated.
- Dealer Management: Guide dealers (dealer and customer), recommend stock, and ensure adequate inventory at the dealer end to reduce breakdown time

Customer Relationship
- Collect customer feedback on Spares Pricing & Quality
- Analyse escalated customer-related problems and work with dealer team to resolve them
- Analyse factors causing dissatisfaction among customers,

-Review measures and take corrective action in coordination with Regional Service Manager

Compliance with CorporateGuidelines
- Follow in letter and spirit the Atlas Copco Vision, Mission and core values
- Comply with the Atlas Copco Business Code of Conduct
- Comply with the policies and procedures communicated from time to time
- Perform any other tasks given by supervisor from time to time in order to enrich the Corporate Culture

To succeed, you will need

Qualifications: Degree or Diploma in Mechanical/Electrical Engineering

Knowledge :

-5 to 6 years experience

-Spares sales in Compressor / Construction/ Mining industries will be an added advantage

-Good knowledge on Air compressors, Engine will be preferred

- Language Known -Hindi, English, Bengali.

Personality Requirements
-Good communication Skills with an open minded attitude

-Always Ready to gain Knowledge of products and channel dynamics

-Computer Skills - E-mails, MS Office must.

-Interpersonal skills - Approach to Customers professionally

-Energetic, enthusiastic and able to meet stringent deadlines

-Ability to Handle / Deliver under pressure

-Excellent eye for details

-Work requires willingness to travel within the designated territory in all modes at all times (Approx. 80% of Working time)

-Creativity / Innovative Ideas to resolve issues for satisfying Customers

-Basic knowledge on Service & Maintenance

In return, we offer you

- A friendly, family like atmosphere
- Plenty of opportunities to grow and develop.
- A culture known for respectful interaction, ethical behaviour and integrity.
- Potential to see your ideas realized and to make an impact.
- New Challenges and new things to learn every day

City
Kolkata

Last Day to Apply

04-09-2025

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

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