Senior Manager – Training

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Manager - Training Quality In this role you would be responsible for the leading the training and quality function for leading Trust Safety account for the site working with Operations and cross functional teams Location Hyderabad Hafeezpet Responsibilities Responsible to provide the leadership and strategic direction on all Quality and Training matters The role will include collaboration with the processes key partners to define the quality requirements both internally and externally lead the efforts on accomplishing them Responsible for driving outcomes on Quality related metrics drive continuous improvement projects plan for any contingencies failure modes Partner with the Operations team to identify the pain points based on quality audits and knowledge assessments and design a mitigation plan Develop relationships coordination with the Client POCs Process Owners Genpact Operating Leaders Global leadership team as well as other key internal external partners vendors Training quality initiatives for the Operating teams communication connecting with stakeholders for feedback and driving the adherence of initiatives focused towards elevating business s key performance indicators Primary point of contact with Operations SDL Global Operating Leader for coordinating driving training quality efforts outcomes Bring thought leadership in formulating plans to enhance the performance of the process and the site Storytelling skills will be of utmost importance Lead a large scale team with a HC of 900 FTE s Ability and flexibility to adapt to new changes and methodologies Cross functional and cross region alignment with the internal team based across multiple geographies To ensure the personal development upskilling of all team members within the training quality team Qualifications we seek in you Minimum Qualifications Any Graduate 12 to 15 years of Experience in leading functional teams responsible training or quality for a functional span of approx 500 People Prior exposure on Senior Client Management is important - Vendor Managers CXOs Demonstrated Experience in Trust Safety Operations Expert on MS Office Tools Excel PPT Word Outlook an expert on handling large data sets Proficient on storytelling narratives presentations A keen knack towards problem solving exposure to digital solutions Excellent relationship management and interpersonal skills track record to partner effectively with key partners and stakeholders internally and externally Preferred Qualifications Skills Six Sigma Green Belt Certified Instructional Design Expert Experience in leading teams dedicated to serving Hi-Tech - Born in Cloud Products Validated knowledge of Quality Assurance and Quality Control and associated procedures and practices within the Hi-Tech Industry Strategic thinker - ability to formulate and sell Digital Solutions related to Training Quality Expertise in working on Teamwork Tools and LMS Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training