IT Support

2 weeks ago

Noida, India BIG Language Solutions Full time

Job Title: IT Support / System Administrator Experience Required: 5+ Years Location: Noida(Work From Office) Employment Type: Full-Time Shift: US Shift(Rotational) About the Role ________________________________________ Job Summary: We are seeking a skilled and proactive IT Support / System Administrator to manage and support the organization's IT infrastructure. The ideal candidate will be responsible for maintaining servers, network devices, user support, and ensuring system security, availability, and performance. ________________________________________ Key Responsibilities: • Provide technical support to end-users for hardware, software, network, telephony and other IT-related issues (onsite and remote). • Experience with telephony/communication systems (Avaya, Genesys, SIP, WebRTC, Twilio, Zoom, Teams, Cisco). • Strong in troubleshooting, log analysis, and incident management • Administrator and maintain Windows/Linux servers, Office 365, Azure Active Directory, Intune, Azure cloud PC and other enterprise systems. • Monitor system performance and proactively resolve issues to minimize downtime. • Set up and configure laptops, desktops, mobile devices, printers, and other peripherals. • Manage IT assets, perform inventory audits, and maintain documentation. • Ensure data backups are performed regularly and securely stored. • Enforce security best practices and company policies across systems and users. • Collaborate with other departments to implement and support IT solutions. • Maintain and update IT documentation, SOPs, and user guides. ________________________________________ Required Qualifications: • Bachelor's degree in computer science, Information Technology, or related field. • Experience working with global teams and vendors in a 24x7 support environment • 5+ years of experience in IT support or system administration roles. • Strong knowledge of Windows and/or Linux operating systems. • Hands-on experience with Office 365, Azure Active Directory, Intune policy, M365 admin, DNS, DHCP, and networking fundamentals. • Familiarity with virtualization technologies (VMware, Hyper-V, Azure cloud, AWS) is a plus. • Excellent troubleshooting, diagnostic, and problem-solving skills. • Good understanding of cybersecurity principles and best practices. • Knowledge of ITIL practices, SLA management, and escalation frameworks • Strong communication and interpersonal skills. ________________________________________ Preferred Certifications (Optional but advantageous): • Microsoft Certified: Azure Fundamentals / MCSA / MS-900 • ITIL Foundation. Think global. Think BIG. Visit us: https://biglanguage.com Linkedin: https://www.linkedin.com/company/big-language-solutions/mycompany/

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