SAP Tax/ OneSource Support Consultant

Job Description

Job Title: SAP Tax/OneSource Support Consultant (8-12 years of experience)

Job Purpose:

The SAP Tax/OneSource Support Consultant with 8-12 years of experience will play a pivotal role in ensuring the effective implementation, integration, and maintenance of SAP Tax and OneSource solutions. This role involves providing in-depth functional and technical support, managing complex tax-related issues, ensuring compliance with tax regulations, and supporting key business stakeholders in achieving efficient and accurate tax processing. The consultant will be a subject matter expert (SME) and work closely with cross-functional teams to improve business processes, compliance, and system efficiency.

Key Responsibilities:

System Support and Optimization:

- Provide expert-level support for SAP Tax and OneSource solutions, ensuring the systems meet the needs of the business and comply with tax regulations.
- Perform advanced troubleshooting, resolving issues related to tax configuration, data inconsistencies, and system errors across SAP Tax and OneSource platforms.
- Regularly monitor system performance and ensure timely resolution of system-related issues to maintain optimal functionality and availability.

Implementation and Configuration:

- Lead the configuration and customization of SAP Tax and OneSource solutions, ensuring they are aligned with business needs and local, state, and international tax regulations.
- Manage end-to-end implementation projects, including system configuration, testing, and post-implementation support.
- Collaborate with IT and business teams to ensure successful integration of SAP Tax and OneSource with other enterprise systems, such as ERP and financial reporting platforms.

Tax Compliance and Reporting:

- Ensure the SAP Tax and OneSource systems are updated regularly to reflect the latest tax law changes and comply with global and local tax requirements.
- Oversee the accurate generation and timely filing of tax reports, including VAT, GST, sales tax, and other indirect taxes.
- Provide expert guidance to internal teams on tax-related issues, ensuring compliance with all tax reporting deadlines.

User Support and Training:

- Act as a subject matter expert for SAP Tax and OneSource platforms, providing training and guidance to end-users, including functional and technical support.
- Lead the design and delivery of training programs for business users to ensure proper utilization of tax modules and ensure staff is well-versed in the system functionalities.
- Develop and maintain comprehensive documentation and knowledge base, including user guides, FAQs, and system procedures.

Testing and Quality Assurance:

- Oversee system testing (unit, integration, regression) to ensure that configurations and customizations work as intended.
- Ensure thorough testing of all tax calculations, including the validation of reports, returns, and filings, ensuring compliance and accuracy.
- Coordinate user acceptance testing (UAT) with business teams, ensuring all tax-related functionality is thoroughly vetted and implemented.

Continuous Improvement:

- Proactively identify opportunities for process improvements and enhancements in SAP Tax and OneSource systems, working closely with the IT team to implement these improvements.
- Lead efforts to automate tax processes and reduce manual interventions where possible, improving overall efficiency.
- Stay abreast of the latest SAP Tax and OneSource product updates, tax law changes, and industry best practices to ensure the organization's tax systems remain efficient and compliant.

Stakeholder Engagement and Collaboration:

- Collaborate with cross-functional teams, including Finance, IT, Legal, and Tax departments, to understand tax business requirements and ensure successful project delivery.
- Work closely with business stakeholders to define and document tax requirements and ensure the systems meet those needs.
- Coordinate with third-party vendors and consultants for SAP Tax and OneSource-related projects or issues when necessary.

Tax Audits and Compliance:

- Support tax audit processes by ensuring the necessary documentation, reports, and records are available.
- Provide guidance during internal and external audits, assisting in the preparation of tax-related reports, returns, and evidence to ensure compliance.

Key Performance Indicators (KPIs):

- System uptime and stability (ensuring SAP Tax and OneSource are operational without major disruptions).
- Timely resolution of support tickets and tax-related issues.
- Accuracy and compliance of tax filings and reporting.
- Successful implementation and system enhancements completed within agreed timelines and budget.
- End-user satisfaction and adoption of SAP Tax/OneSource systems.
- Successful audit results and reduced risk of tax non-compliance.

Qualifications and Requirements:

Education:

- Bachelor's degree in Information Technology, Finance, Accounting, Business Administration, or a related field.
- SAP certification in relevant tax modules (SAP FI/CO, SAP VAT/GST, etc.) or relevant tax-related certifications is highly preferred.
- Additional qualification in Taxation, Accounting, or ERP systems is desirable.

Experience:

- Minimum of 8 to 12 years of experience in SAP Tax/OneSource support, with a strong focus on configuration, implementation, and troubleshooting.
- Extensive experience in implementing, supporting, and optimizing SAP Tax and OneSource solutions for global or large organizations.
- Deep understanding of global tax regulations, including VAT, GST, sales tax, and other indirect taxes.
- Experience in managing cross-functional teams, providing user support, and engaging with business stakeholders.

Skills:

- Expertise in SAP Tax modules (e.g., SAP FI/CO, SAP VAT, SAP GST) and OneSource tax solutions.
- In-depth knowledge of tax laws and regulations across multiple jurisdictions.
- Strong project management skills, including the ability to manage complex tax system implementations and integrations.
- Excellent troubleshooting skills with a problem-solving mindset.
- Strong proficiency in MS Office Suite (Excel, Word, PowerPoint) and SAP-related tools (e.g., SAP Fiori, SAP Business Warehouse).
- Proficiency in data analytics and reporting, with the ability to generate actionable insights from tax data.

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