IS Crisis Response Lead

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This Position reports to:

IS Incident and Process Mgt. Team Lead

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.

The work model for the role is #LI #Onsite

This role is contributing to the IS Services in India.

You will be mainly accountable for:

- Initial Assessment: Upon detection of the IT crisis, the emergency responder promptly assesses the situation to determine the nature, scope, and severity of the incident. This assessment involves gathering information about the affected systems, identifying the root cause (if possible) of the problem, and understanding the potential impact on operations, data integrity, and security.

Activation of Response Plan: The Crisis Response Lead activates the organization's IT cri-sis response plan, which outlines specific procedures and protocols for addressing various types of IT emergencies. This may involve alerting key stakeholders, assembling an incident response team, and initiating predefined steps for containment, mitigation, and recovery.

- Containment and Mitigation:

The Crisis Response Lead works to contain the spread of the IT crisis by isolating affected systems, disabling compromised accounts or services, and implementing temporary workarounds to minimize further damage. Mitigation efforts may include applying security patches, deploying intrusion detection systems, or implementing firewall rules to pre-vent unauthorized access or data breaches.

- Communication and Coordination:

The Crisis Response Lead serves as a central point of contact for communicating updates, instructions, and guidance to relevant stakeholders, including IT staff, management, customers, and vendors. Effective communication is essential for maintaining transparency, managing expectations, and coordinating collaborative efforts to resolve the crisis.

- Technical Resolution:

The Crisis Response Lead leverages technical expertise and troubleshooting skills to diagnose the underlying issues causing the IT crisis.

This may involve analyzing system logs, conducting forensic investigations, and performing root cause analysis to identify vulnerabilities, exploits, or misconfigurations.

Qualifications for the role (Mandatory)

- Bachelor’s or master’s degree in IT discipline

- +8 years in IT applications/services or similar and 5 years of experience in major/high severity management (documented on this position) is highly desirable

- Certifications required- ITIL 4 Foundation

- Certifications preferred- ITIL advanced certifications are an additional advantage

More about us (Mandatory)
Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have a strong technical skills, analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.

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We never ask for money from job applicants.

For current open positions you can visit our career website https://global.abb/group/en/careers and apply.

Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.