Client Delivery Manager

Job Description We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you'll do SAP Enterprise Cloud Services (ECS) organization is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle. What you bring As Client Delivery Manager you will be responsible for the following tasks: - Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP. - Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations. - Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools. - Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine) - Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics). - Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements). - Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders. - Identify top issues, define & execute service plan activities an - Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks). - Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams. What do you need to bring: - Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis) - Fluency in English is mandatory - Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings. - Strong customer orientation with a focus on relationship-, expectation- and de-escalation management. - comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools. - Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio. - Ability to work effectively as a virtual member of a dynamic and dispersed team (remote) - SAP Basis, IT Service Management, Project Management, Cloud , Hyperscalers certification (AWS, Azure, GCP) is a plus Meet your team ECS organization is a global organization and the regional CDM teams are located across 6 regions. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day. #sapecscareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information]. For SAP employees: Only permanent roles are eligible for the , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our . Please note that any violation of these guidelines may result in disqualification from the hiring process. Requisition ID: 432885 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid