Tech Support

Position : Tech Support / Lead / Website Admin Website Maintenance, Development - Wordpress / Woocommerce and Tech / GenAI Integration / Applications / WA Meta / SEO & AEO Key Technical Skills : - WordPress: Strong understanding of WordPress core functionality, themes, plugins, and security best practices. - PHP : Understanding PHP, the language powering WordPress, allows deeper customization. - Server Management and Security - Awareness of common website security threats and best practices. Firewall, Overall Website Security - Management of E-mail Server - Gmail, Rediffmail etc. - Ecommerce Platforms (WooCommerce): Knowledge of popular ecommerce plugins for product management, payments, and shipping. - Database Management: Basic understanding of databases used by WordPress, MySQL, Plugin development, jQuery - API Integration: API Development and Integration - Performance monitoring: Tracking server performance metrics like CPU usage, memory utilization, and network bandwidth to identify potential bottlenecks and optimize performance. - Technical support: Troubleshooting server issues, resolving client queries related to hosting services, and providing technical guidance on website management. - Backup and disaster recovery - Content Management System (CMS): Technical Support to team members in CMS platforms. - Technology Integration : AI tools, Analytics, Chatbot - Meta etc - Hosting Management: optimal performance and resource allocation; requiring technical expertise in server administration, network management, and security protocols to maintain uptime and stability across various hosting environments. - Hosting Technologies: Shared hosting, Dedicated Hosting, Cloud hosting (AWS, Microsoft Azure, GCP), LAAS, SAAS, PAAS, virtual private servers (VPS), dedicated servers - Server provisioning: Setting up new hosting accounts, allocating server resources, and configuring server environments based on chosen hosting type. - HTML, CSS, and JavaScript: Ability to modify website design and functionality using these core web development languages - Development: Front-end development management & Back-end development management, Working with Gutenberg - Payment Gateways: Understanding of how to integrate payment gateways for secure transactions. - Scalability management: Adjusting server resources as needed to accommodate fluctuations in website traffic, especially for cloud-based hosting. - Search Engine Optimization (SEO / AEO): Understanding SEO / AEO principles to improve website visibility. - Analytics: Various website analytics data tools to understand traffic behavior. - PHP Development: Advanced customization and plugin development may require PHP knowledge. - Graphic Design: Basic understanding of design principles can be helpful for creating visually appealing elements. Additional Tech Skills - Knowledge in Social Media would be a preferred qualification Soft Skills: - Problem-solving: Ability to identify and fix website issues efficiently. - Attention to Detail: Meticulousness in maintaining website accuracy and functionality. - Critical Thinking: Analyzing website performance and suggesting improvements. - Communication: Clearly explaining technical concepts to clients. - Learning Agility: Keeping up-to-date with the evolving WordPress, ecommerce landscape, Gen AI tools / Google / Meta Few words about us: Known across India’s higher education landscape for authenticity, transparency, Campusutra has consistently raised the bar for credible reporting and insightful analysis. Whether it’s decoding admission trends, spotlighting institutional innovations, Campusutra has earned the trust of aspirants, educators, and decision-makers alike. A research paper written on our organic growth is now on LIVE Harvard Business Review.It would be great to engage with a platform that values substance over spin, and impact over impression. ****************