Ai customer success lead

6 days ago

Anantapur, India Noon Full time

About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a AI Customer Success Lead who can help us move even faster. noon’s mission: Every door, every day. What you'll do: Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward. We’re looking for an AI-driven leader to help us transform our customer support capabilities across the businesses and drive our next phase of growth in the region. You’ll play a crucial role in filling gaps between our people, technology and processes with a single goal of embedding AI into all aspects of Customer facing channels. Our vision is to develop world class customer support operations with cutting-edge technology. In short, you’ll own Consumer AI strategy for the group business spanning all customer touchpoints, craft strategies and implement them. Key Responsibilities Leverage data to identify key opportunities in specific domains such as productivity, retention & experience and propose suitable AI tool(s) with measurable impact Conceptualize and implement AI powered workflows with an objective to reduce contact rate, reduce handling time and analyze customer sentiment for a tailored resolution Cross-collaborate with different teams mainly technology, product, data engineering, business and commercial and consolidate consumer insights into systems for decision making Develop and implement Co-pilot for chat and inbound support, leveraging insights from customer sentiments, pain point, customer profile & knowledge base to craft instantaneous unique responses specifically tailored to solve customer’s concerns Use data and summarization of past customer interactions and personalize customer experiences across different channels Upskill the CS teams to familiarize and actively use AI capabilities including prompt construction and data interpretation Partner with L&D and create relevant courses and playbooks Design a feedback loop between engineering, CS and product teams to continuously evolve capabilities Define and track key success metrics such as CSAT, Contact Deflection, AI Adoption and Resolution Rates Turn success into stories, how AI helped business in streamlining support and it’s cost impact What you'll need: Bachelor’s degree in computer science or MBA from a top tier institute or a professional course in AI from a recognized institution would be an advantage 5-8 years of experience in Customer Success, Customer Experience or Digital Transformation Proven track record of integrating AI solutions in large/complex organizations with clear outcomes Excellent cross-functional communication – comfortable working with tech and non-tech teams Excellent in analyzing complex, unorganized and large database and storytelling Proven ability to translate business and functional pain-points into clear AI/Tech solutions Bonus - Experience in Saa S, e-commerce, or high-growth tech environments Who will excel? We’re looking for people with high standards, who understand that hard work matters. You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential.

  • Ai customer success lead

    7 days ago

    Anantapur, India Noon Full time

    About noon We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a AI Customer Success Lead who can help us move even...

  • AI Engineer

    4 days ago

    Anantapur, India Entrepreneur Gulf Full time

    We at Entrepreneur Gulf are looking for a AI Engineer to join our Marketing Team, with the primary role of researching and identifying ways to build our brand while analyzing consumer behavior and exploring market trends and opportunities. For More Job Updates, Please Follow Our Page (Entrepreneur Gulf) Job Responsibilities: - Design, build, and deploy...

  • Product Engineer

    4 weeks ago

    Anantapur, India Superfuel AI Full time

    Job DescriptionSuperfuel AIis creating an AI employee that thinks, makes decisions, and takes action around the clock, helping small e-commerce teams scale into million-dollar businesses. Backed by Accel, we're a seed-stage company developing a groundbreaking solution unlike anything on the market, with a rapidly growing customer base. If the idea of joining...

  • Sales, Marketing and AI Intern

    1 week ago

    Anantapur, India TalentXM (Formerly BlockTXM Inc) Full time

    We are looking for a multi-skilled Sales, Marketing, and AI Intern who can blend creativity, analytical thinking, and technical know-how. This role involves executing outreach campaigns through Zoho CRM and Campaigns, supporting visual design and content creation, and exploring AI-driven marketing automations. This is an ideal opportunity for students...

  • Ai engineer

    2 weeks ago

    Anantapur, India SwarmLens Full time

    AI Engineer/Senior AI Engineer We are redefining the future of autonomous intelligence and we’re looking for an exceptional Agentic AI Engineer to help us build it. Role Overview As an Agentic AI Engineer on our core team, you will architect, build, and ship sophisticated autonomous multi-agent systems that push beyond traditional LLM workflows. Your work...

  • Product Designer

    2 weeks ago

    Anantapur, India Curately AI, Inc Full time

    Job Title: Product Designer — Curately AI Location: Remote Type: Full-Time | Early-Stage Core TeamAbout Curately AI Curately AI is redefining how organizations discover, engage, and hire talent. We’re building the next-generationAgentic AI Platform for Everything Recruiting— combining sourcing, matching, voice AI, and referral intelligence into one...

  • Search Engine Optimization Team Lead

    1 day ago

    Anantapur, India MiM-Essay Full time

    About UsAt MiM Essay, we help ambitious students get into the world’s best business schools by guiding them through every step of the admissions process — from profile building to essays, interviews, and scholarships. We are one of Indias biggest and most successful Study Abroad Firms,At Kraya, we build AI-powered WhatsApp-based lead capture,...

  • Search Engine Optimization Team Lead

    18 hours ago

    Anantapur, India MiM-Essay Full time

    About UsAt MiM Essay, we help ambitious students get into the world’s best business schools by guiding them through every step of the admissions process — from profile building to essays, interviews, and scholarships. We are one of Indias biggest and most successful Study Abroad Firms,At Kraya, we build AI-powered WhatsApp-based lead capture,...

  • Responsible AI

    4 weeks ago

    Anantapur, India EXL Full time

    About the Role: We are seeking a highly skilled and principled Responsible AI Evaluator to assess, audit, and ensure the ethical development and deployment of AI models across the enterprise. This role spans traditional ML models, Large Language Models (LLMs), and Generative AI systems, with a strong focus on fairness, transparency, privacy, security, and...

  • Customer operations specialist

    3 days ago

    Anantapur, India Turing Full time

    Role Overview: We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you will help build workflows, datasets, and simulations that are critical for benchmarking large language models (LLMs) . Your work will ensure that AI systems are tested against real-world...