Sr. D365 CE Functional Consultant

2 days ago

Bengaluru, India Ambiment Full time

Ambiment is seeking a Senior Microsoft Dynamics 365 CE Functional Consultant to work on one of our strategic engagements.

The ideal candidate will be semi-technical, with strong expertise in D365 Sales and Service functional processes, exposure to Copilot implementation, capable of working closely with delivery teams to write user stories, coordinate with the technical team, and perform initial functional testing.

This position bridges functional consulting and delivery orchestration, ensuring smooth collaboration between business stakeholders and technical implementation teams for successful project outcomes.

Key Responsibilities:

- Work with business stakeholders to gather requirements and translate them into clear, testable user stories.
- Participate in backlog grooming and sprint planning sessions to refine and prioritize work items.
- Conduct initial functional testing and validation prior to UAT to confirm business requirements are met.
- Configure and support core D365 Sales modules such as Lead, Opportunity, Account, Contact, Activities, and Pipeline Management.
- Collaborate with developers and solution architects to align business needs with technical design.
- Participate actively in Daily Standups, Sprint Reviews, and Retrospectives for continuous delivery improvement.
- Document functional gaps, enhancements, and test cases using tools like Azure DevOps or Jira.
- Contribute to training materials, release documentation, and go-live support deliverables.

Mandatory Skills:

- 5-12 years of proven experience as a Dynamics 365 CRM Functional Consultant.
- Strong understanding of D365 Sales and Service modules.
- Ability to write and manage user stories, acceptance criteria, and test scripts.
- Hands-on experience in CRM configuration, workflows, and data model mapping.
- Excellent communication and stakeholder management skills.
- Experience working with global, agile teams across delivery streams.
- Immediate availability or ≤30 days notice period is mandatory.

Nice-to-Have Skills:

- Exposure to Microsoft Copilot for Dynamics 365 and its practical use in CRM workflows.
- Familiarity with Power Platform components (Power Automate, Power Apps, Power BI).
- Experience with Customer Service or Marketing modules in Dynamics 365.
- Understanding of integration patterns and data flow mechanisms between CRM and external systems.

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