Sales Support

3 weeks ago

Thane MH IN Opt4Solution Private Limited Full time

Job Title Sales Support Location Thane Working Hours 9 30 AM to 6 00 PM Working Days Monday to Saturday Role Overview We re looking for an energetic Social Media Client Engagement Executive whose primary responsibility 80 is direct client interaction making outbound calls receiving inbound inquiries and ensuring an exceptional customer experience while also managing our social media presence 20 through content posting reels and promotional materials Key Responsibilities Client Engagement 80 Outbound Calls Proactively reach out to prospective and existing clients to share updates answer questions and schedule appointments Inbound Reception Professionally handle incoming phone and email inquiries triage requests and route clients to the appropriate team members when needed Relationship Management Build rapport with clients capture feedback and maintain accurate call logs and CRM records FollowUp Coordination Ensure timely followup on all client interactions coordinate with internal teams sales support to fulfill client needs and track resolution progress Social Media Management 20 Content Posting Schedule and publish posts across platforms Facebook Instagram LinkedIn TikTok Reels ShortForm Video Plan shoot and edit engaging reels or stories that align with marketing objectives Promotional Assets Create simple graphics or captions for promotional campaigns e g offers events product launches Performance Monitoring Track basic social metrics likes comments shares and flag any trends or issues to the marketing lead Qualifications Education Bachelor s degree or equivalent experience in Marketing Communications Business or a related field Experience Familiarity with social media platforms and basic content creation Skills Competencies Excellent verbal communication and active listening skills Strong organizational skills and attention to detail Comfortable multitasking between phone duties and digital tasks Basic proficiency with social media tools e g Meta Business Suite Canva Positive customer-centric attitude and the ability to stay calm under pressure Job Types Full-time Fresher Pay 12 000 00 - 15 000 00 per month Schedule Day shift Education Bachelor s Required Work Location In person

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