Technical Service Engineer

1 day ago

Bengaluru India Merck Life Science Full time

Job Description Position: Technical Service Engineer | Analyst/Senior Analyst Location: Electronic City, Bangalore Openings: 1 (Full-Time) Shift Type: Rotational Shifts (24/7) | 2 Weekly Offs Role Type: Dry Lab (No wet lab work involved) We're looking for a motivated and detail-oriented professional to join our scientific support team. This role is ideal for individuals who enjoy problem-solving, customer interaction, and applying scientific expertise in a fast-paced support environment. Qualifications: - Master's degree in Chemistry, Biochemistry, Analytical Chemistry, Chemical Engineering or a related Life Sciences field. Experience: - 13 years of relevant work experience. - Experience in electro-mechanical troubleshooting or customer/lab-facing roles is preferred. - Exposure to Clinical Chemistry Analyzers as a Medical Technician or Field Service Engineer is a plus. Key Responsibilities: - Provide accurate and timely scientific responses to customer inquiries. - Recommend appropriate products based on technical needs and research context. - Troubleshoot Lab Water instruments and resolve quality complaints by identifying root causes. - Handle cross-reference requests and ensure timely customer follow-ups. - Manage inbound emails, website queries, and callbacks as part of daily operations. - Communicate professionally with internal and external stakeholders, upholding high customer service standards. Required Skills: - Strong written and verbal communication. - Ability to work independently and address moderately complex issues using SOPs. - Familiarity with tools like SFDC, Avaya, Oracle, SAP, and MS Office is an advantage. - Fluency in English (spoken and written) is essential. Preferred Start Date: - Immediate joiners (within 30 days) will be prioritized. If you're passionate about science and problem-solving, and ready to contribute to meaningful customer interactions, we'd love to hear from you. Apply today or share this opportunity with someone in your network

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