ServiceNow ITSM L2/L3

1 week ago

Bengaluru, India Innova ESI Full time

Role: ITSM L2/L3 Experience: 4 to 10 Years Location: Bangalore Notice: Immediate Joiners Only Job Description: Job Purpose This position is to provide to L2 support for all application-level production environment issues, user support queries and requests. Below are key role and responsibilities for this position: Job Responsibilities - Analysis of issues, tickets, troubleshooting of issues leading to identification, process improvement, automation opportunities - Resolve business /functional issues which could be resolved by L2/L3 team. - Troubleshoot and resolve issues/incidents/service requests - Ensure issues/incidents/service requests are worked within SLA - Perform Incident pattern identification / Root cause analysis of issues/incidents to reduce overall incidents count. - Strong troubleshooting and triaging skills to keep the incidents moving faster towards resolution - Provide optimizations – tools and re-engineering. Work on automation of manual tasks. - Participate in problem management, change management, knowledge management, event management etc. - Follow, create and update knowledge base & documentation, SOPs Technical skills: - Hands on experience with AWS with any combination of skills including document DB, Arora DB, S3 - Exposure to kafka - Exposure to Spark , Hue and Nifi jobs handling - Knowledge of build and deployment process - Familiarity and working experience on Travel & Hospitality clients - Working knowledge with ServiceNOW ITSM tool in all service operations areas - Any industry relevant monitoring tools like Dynatrace - Working Knowledge on the IT Service Management (ITSM) processes like Event Management, Incident Management, Change Management, Problem Management, Knowledge Management,

  • ServiceNow ITSM L2/L3

    2 weeks ago

    Bengaluru, India Innova ESI Full time

    Role: ITSM L2/L3 Experience: 4 to 10 Years Location: Bangalore Notice: Immediate Joiners Only Job Description: Job Purpose This position is to provide to L2 support for all application-level production environment issues, user support queries and requests. Below are key role and responsibilities for this position: Job Responsibilities Analysis of issues,...

  • ServiceNow ITSM L2/L3

    1 week ago

    Bengaluru, India Innova ESI Full time

    Role: ITSM L2/L3 Experience: 4 to 10 Years Location: Bangalore Notice: Immediate Joiners Only Job Description: Job Purpose This position is to provide to L2 support for all application-level production environment issues, user support queries and requests. Below are key role and responsibilities for this position: Job Responsibilities Analysis of issues,...

  • ServiceNow ITSM L2/L3

    2 weeks ago

    Bengaluru, India Innova ESI Full time

    Role: ITSM L2/L3Experience: 4 to 10 YearsLocation: BangaloreNotice: Immediate Joiners OnlyJob Description:Job PurposeThis position is to provide to L2 support for all application-level production environment issues, user support queries and requests. Below are key role and responsibilities for this position:Job ResponsibilitiesAnalysis of issues, tickets,...

  • ServiceNow ITSM L2/L3

    2 weeks ago

    Bengaluru, India Innova ESI Full time

    Role: ITSM L2/L3Experience: 4 to 10 YearsLocation: BangaloreNotice: Immediate Joiners OnlyJob Description:Job PurposeThis position is to provide to L2 support for all application-level production environment issues, user support queries and requests. Below are key role and responsibilities for this position:Job ResponsibilitiesAnalysis of issues, tickets,...

  • ServiceNow ITSM L2/L3

    1 week ago

    Bengaluru, India Innova ESI Full time

    Role: ITSM L2/L3Experience: 4 to 10 YearsLocation: BangaloreNotice: Immediate Joiners OnlyJob Description:Job PurposeThis position is to provide to L2 support for all application-level production environment issues, user support queries and requests. Below are key role and responsibilities for this position:Job ResponsibilitiesAnalysis of issues, tickets,...

  • ServiceNow ITSM

    1 week ago

    Bengaluru, Karnataka, India Panzer Technologies Pvt Ltd Full time ₹ 12,00,000 - ₹ 25,00,000 per year

    Job Title: Application Developer - ServiceNow ITSM & CMDB - 7B (IT Service Management)Years of experience: 7+Position Overview:We are seeking a skilled and experienced Application Consultant Developer in ServiceNow IT Service Management (ITSM) and CMDB.The ideal candidate will have over 7 years of experience in ServiceNow ITSM implementation, design, and...

  • Servicenow Itsm

    4 days ago

    Bengaluru, India L A Consultancy Full time

    Minimum 5 years of experience in configuring ServiceNow which involves various modules like ITSM and CSM Strong technical knowledge of ServiceNow modules, 3rd party integrations Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services Develop solutions in ServiceNow, prepare estimates and work on capability presentation,...

  • ServiceNow ITSM Developer

    3 days ago

    Bengaluru, Karnataka, India In Time Tec Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position OverviewWe are seeking an experiencedServiceNow ITSM Developerwith 5+ years of hands-on development experience on the ServiceNow platform, including exposure to Telecommunications Service Management (TSM) / telecom-specific modules. The candidate will play a key role in designing, developing, and customizing ServiceNow ITSM applications to support...

  • ServiceNow ITSM Developer

    7 days ago

    Bengaluru, Delhi, NCR, Pune, India Capgemini Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionAdvanced experience with Service Now implementationsStrong technical knowledge in Scripting System Definition Business Rules Menus UI Forms UI Actions Content Management Imports Transforms Web Services and NotificationsDeveloping designing configuring and rollout of new application modules workflows and catalog requestsExperience with Business...

  • ServiceNow ITSM Technical Lead

    2 weeks ago

    Bengaluru, India N2S.Global Full time

    Job Summary:We are looking for a seasoned ServiceNow ITSM Technical Lead to architect, develop, and optimize ITSM solutions on the ServiceNow platform. This role involves leading technical teams, driving platform innovation, and ensuring alignment with ITIL best practices and enterprise goals.Key Responsibilities:Platform Architecture & Strategy- Lead the...