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Patient Care Coordinator
4 weeks ago
Job Description Job Description Role:- Patient Care Coordinator Location:- Bardez, GOA What You'll Do: - - Answers incoming Calls & Emails of patients in a professional and courteous manner. - Management and resolve patient complaints and queries related to Doctors, Hospital & services we are providing being raised via call, E-mail & through official Website as well any other digital source. - Assist patient by informing the procedure to be followed to proceed further. - Monitor automated systems for placing collect calls and intervene for a callers needing assistance. - To give priority to emergency call and to co-ordinate with the concern person / respective department for the same. - Review and follow-up on patient accounts in a timely manner. - Enter and update correct patient data into the computer data bases. - To be involved in quality Assurance / Quality control activities. - To perform all the jobs as may be assigned. - Participation in Continuous Quality Improvement. - Comply with company policy and procedures and pertinent laws or regulations. What We Are Looking For - Any Graduate What We Offer - Competitive salary and benefits package - Opportunities for professional development and career growth - A collaborative and inclusive work environment Location GOA Department Marketing and Clinical Programs
