Customer Service Representative

3 weeks ago

Panaji, India DMD IMAGING Full time

Company Description DMD Imaging is a highly specialized diagnostic center focusing on imaging services for the teeth, jaws, face, temporomandibular joints (TMJ), and ear, nose, and paranasal sinuses. Our center is dedicated to providing precise diagnostic solutions with expertise in dental and maxillofacial imaging. We aim to deliver exceptional imaging services to healthcare professionals and their patients. With state-of-the-art technology and a commitment to accuracy, we ensure quality outcomes for personalized care and treatment planning. Role Description This is a full-time, on-site role based in Panaji for a Customer Service Representative. The responsibilities include directly engaging with and supporting referral customers, patients and resolving inquiries & concerns promptly, and ensuring high levels of customer satisfaction and positive customer experiences. Maintaining accurate records of customer interactions, providing accurate information about services, and collaborating with internal teams to improve services delivery including patient handling, image post processing are core tasks for this role. Qualifications Strong skills in Customer Service, Customer Support, and ensuring Customer SatisfactionAbility to enhance Customer Experience and promote client-focused interactionsExcellent communication and interpersonal skills to effectively manage customer relationshipsAbility to problem-solve and address customer concerns with professionalismProficiency in organizing and maintaining accurate records of customer communicationsAdaptability and a collaborative approach to work within a team environmentPrior experience in customer-facing roles or in healthcare is an advantageHigh school diploma or equivalent; additional certifications in customer service are a plusMobility and willlingness to carry out routine referral customer meetings

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    3 weeks ago

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