Only 24h Left Front Office Receptionist

10 hours ago


Idukki, India Al Adrak Trading & Contracting LLC(summer sand resort vagamon) Full time

Guest Handling Check-In Out Warmly welcome all guests on arrival ensuring smooth and efficient check-in check-out using HotSoft PMS Accurately enter guest details verify ID proof and assign rooms as per reservation or availability Provide room keys and explain resort facilities amenities and policies Reservation Booking Management Handle direct reservations walk-in phone email and enter update them in HotSoft Coordinate with the Sales Marketing team for blocked group bookings Modify or cancel bookings based on guest requests or availability Manage overbooking situations effectively Communication Coordination Attend calls courteously - handle inquiries route calls and take messages if needed Liaise with housekeeping and maintenance for room readiness and guest requests Coordinate with the restaurant F B for guest preferences or special arrangements HotSoft Software Specific Tasks Daily opening and closing of front office cashier shifts using HotSoft Post charges minibar laundry extra beds etc Generate guest folios invoices and receipts Handle advance payments settlements refunds and cancellations Monitor room status dashboard clean dirty out of service Run night audit end-of-day reports as per manager instructions Cashiering Billing Handle guest payments via cash card UPI and record accurately Maintain cash float and balance the cash register at the end of the shift Assist guests with queries regarding billing and folios Administrative Duties Maintain visitor records registration cards and necessary documentation Maintain front desk cleanliness and stock of stationery forms Assist in daily reporting to the Front Office Manager or Operations Manager Guest Service Complaint Handling Act as the first point of contact for guest concerns or requests Provide local information and concierge services if required Escalate unresolved complaints to the Operations Manager promptly Job Types Full-time Permanent Pay 11 000 00 - 13 000 00 per month Benefits Cell phone reimbursement Food provided Provident Fund Work Location In person



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