Payment Investigator

3 weeks ago

Hyderabad, Telangana, India Outpace Consulting Services Full time
Job Description

- Minimum 2 years of experience in banking operations or any of the following: payments/settlements/fund transfers, Trade & Securities, and Custody related to banking products.
- The team member will be responsible for research, investigation, and analysis of routine payment inquiries received via different message types from Remitting Banks, Beneficiary banks & intermediary banks.
- Investigation types range from simple to moderately complex inquiries including repairing message types and transferring funds from one account to another.
- Payment inquiries should be received in an authenticated message i.e. SWIFT, Tested Telex, or Fed Serv. 1090.
- Investigations of the payment cases could include identification of types of payment errors, duplicate payments, incorrect recipient/beneficiary, incorrect intermediary bank, or incorrect SWIFT message type used, Sanction, etc...;
- Correction and creation of different SWIFT/CHIPS/Fedwire payment message types used by the sender; duplicate processing, erroneous or cancelled payments; will all

Desired Qualifications:

- Knowledge of Message types SWIFT, FED WIRE, CHIPS, Telex, and IntelliTrace systems an advantage
- Good in both verbal and written communication skills
- Good investigation and problem-solving skills
- Organizational and detail-oriented skills
- Sound risk management mindset and a good understanding of compliance - AML/OFAC
- Ability to handle high volume and short SLA or turnaround time
- Ability to work in a changing and fast-paced work environment
- Ability to manage and prioritize work to meet deadlines despite frequent interruptions, able to multi-task
- Able to perform shift work (incl. Night Shifts) and report on IN public holidays if fall on Mondays to Fridays including Christmas and New Years Eve

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