Investigation Specialist Urgent Search

About the team:

The mission of Sales Abuse prevention -Operations (SAP) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

Job Description:

Sales abuse prevention operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.

These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

SAP Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities
Roles and Responsibilities:

This includes, but is not limited to:

• Researches and evaluates facts surrounding seller transactions

• Takes appropriate action on investigated transactions based on established standard operation procedure and tools

• Documents their actions by providing detailed annotations

• Communicates with external customers via phone or email during the investigation process

• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process

• Understand the issue and make best use of the available resources to resolve it

• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard

• Communicate with internal and external stakeholders

• Understand performance metrics to create analysis for driving business goals

• Meet predetermined and assigned productivity targets and quality standards
- Education Qualification: Graduate in any discipline
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• Work Experience: 0 to 5 years
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• Communication Skills- Excellent communication skills (written and spoken) in English language
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• Ability to handle and interpret large sets of data
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• Demonstrated ability to work in a team in a very dynamic environment- Demonstrated problem solving and analytical skills
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• Proven ability to work productively and efficiently in an independent setting
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• Proven ability to clearly communicate with managers and associates at all levels
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• Global perspective and solid understanding of business objectives
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• Excellent attention to detail and work with the highest level of accuracy
- Additional Information:
- Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)

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