15h Left Group Manager

4 weeks ago

Pune, Maharashtra, India WNS Holdings Full time
Job Description

- Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU
- Take direction from training lead and execute deliverables Design process training plans with inputs from client SMEs Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc
- Set-up daily/weekly huddles with trainees to track progress and resolve any issues Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations Develop training interventions (BTB) based on TNA for existing employees
- Conduct certification programs & other developmental workshops for auxiliary trainers Review and revise the standard operating procedures periodically or as agreed with the client Ensure robust update management process is deployed and followed Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)
- Preparing, publishing and maintaining various training reports and dashboards Client reviews and interactions, providing regular update on business reviews calls

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