(High Salary) Service Catalog Lead

About McDonalds in India One of the world s largest employers with locations in more than 100 countries McDonald s Corporation has corporate opportunities in Hyderabad Our global offices serve as dynamic innovation and operations hubs designed to expand McDonald s global talent base and in-house expertise Our new office in Hyderabad will bring together knowledge across business technology analytics and AI accelerating our ability to deliver impactful solutions for the business and our customers across the globe About McDonalds One of the worlds largest employers with locations in more than 100 countries McDonalds Corporation has corporate opportunities in Hyderabad Our global offices serve as dynamic innovation and operations hubs designed to expand McDonald s global talent base and in-house expertise Our new office in Hyderabad will bring together knowledge across business technology analytics and AI accelerating our ability to deliver impactful solutions for the business and our customers across the globe Service Catalog Lead Senior Manager G5 Company Description McDonalds is proud to be one of the most recognized brands in the world with restaurants in over 100 countries that serve 70 million customers daily We continue to operate from a position of strength Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential Our relentless ambition is why McDonalds remains one of the worlds leading corporations after almost 70 years Joining McDonald s means thinking big and preparing for a career that can have influence around the world At McDonalds we see every day as a chance to create positive impact We lead through our values centered on inclusivity service integrity community and family From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives our values keep us dedicated to using our scale for good good for our customers people industry and planet We are an equal opportunity employer committed to the diversity of our crew members staff operators and suppliers We promote an inclusive work environment that creates feel-good moments for everyone At McDonald s we believe that our success begins and ends with our people We are committed to fostering an inclusive culture where every employee can thrive and contribute their best The Service Catalog Lead within the Enterprise Service Management ESM team will support the design governance and maintenance of the enterprise service catalog for services across GBS Global Technology and other key functions This role requires a strong attention to detail coordination across stakeholders and a continuous improvement mindset that will help evolve the catalog based on changing business needs They will be critical to ensuring consistency quality and usability of services across these functions As a strategic leader you will work closely with the Strategy Planning and Performance Lead to uphold catalog accuracy ensure alignment with enterprise standards and interface directly with functional leaders to facilitate changes and updates In this role you will Define implement and maintain enterprise-wide standards and templates for service definitions catalog entries and SLAs to ensure consistent quality alignment and usability of service information across the organization Conduct regular audits of the service catalog to ensure accuracy completeness and consistency across functions enabling informed decision making operational efficiency and compliance with governance standards Partner with functional teams to gather service information and validate catalog content against standards so that services are accurately represented up to date and aligned with business capabilities Oversee the integration of the service catalog across the common user experience layer to guarantee a seamless user experience that driver adoption and satisfaction among stakeholders Support updates and enhancements to catalog structures in collaboration with platform owners e g ServiceNow to ensure scalability performance and alignment with evolving business needs Interface with key stakeholders inclusive of service owners and requestors to facilitate service catalog reviews to ensure service offering alignment and accountability Identify and assess opportunities to improve catalog usability and recommend targeted enhancements to optimize user experience drive adoption and ensure the catalog effectively supports business operations Serve as a subject matter expert and advisor for service catalog best practices and platform capabilities particularly in relation to ESM tools like ServiceNow Qualifications Bachelor s degree required 11-15 years of experience in service management enterprise service delivery or operations within a global business or shared services environment Hands-on experience with enterprise service platforms such as ServiceNow or equivalent Experience supporting enterprise-wide transformation initiatives involving platform integration and user enablement Understanding of catalog configuration taxonomy and service definition best practices Strong professional interpersonal and communications skills both verbal and written Highly organized proactive and adaptable with the capability to manage multiple priorities in fast-paced ambiguous environment Ability to work collaboratively across functions to gather inputs validate service information and enforce quality standards in a structured yet flexible manner Leadership presence with demonstrated success managing stakeholder expectations guiding governance forums or facilitating service review discussions Additional information McDonalds is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex sex stereotyping pregnancy including pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding race color religion ancestry or national origin age disability status medical condition marital status sexual orientation gender gender identity gender expression transgender status protected military or veteran status citizenship status genetic information or any other characteristic protected by federal state or local laws This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training Nothing in this job posting or description should be construed as an offer or guarantee of employment