Process Developer, Insurance Underwriting

Job Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Process Developer, Insurance Underwriting In this role you must also be willing to work in flexible and varying shifts through the year. As a part of the team you must react proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving. Responsibilities - Constantly monitor Centralized mailbox and work upon incoming submission emails request using FIFO method - Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval. - Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system. - Ensure that turnaround time and quality of documents meets Company service standards - Once the registration is completed, submission is released to designated Underwriter. - Manage and maintain records including correspondence and data files - Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues - Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met. - Queue Management - Effectively monitor and manage queue in absence of team leads. - Performing quality audits & sharing RCA on escalations received. - Good interpersonal skills with full understanding of US/Canadian insurance dynamics - Monitors, analyses and report on trends in the key underwriting performance drivers. - Actively participate in training sessions - Qualifications we seek in you Minimum Qualifications / Skills - Graduate / Post Graduate - Any with good problem solving skills - Good Communication & written English skills - Experience of Underwriting support, Submissions, ACR or policy servicing - Ability to accurately interpret and compile information from a variety of sources and systems - Ability to meet outlined and expected standards of timeliness and accuracy in completion of work - High level attention to detail and accuracy with high customer service orientation. Preferred Qualifications/ Skills - MS Excel Skills - Intermediate - MS Word- Intermediate Shift Type Night Shift Shift Timings 6:30 PM - 3:30 AM (IST) Fixed Shifts Yes Weekends Off Yes OJT N/A Location Badshahpur - North Campus Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.