Manager, Tb Cash Pricing

Job Summary Amazing opportunity to be part of a new team within Standard Chartered and support the growth of a new product within CCIB This team will sit within CCIB Cash Operations and will act as the single point of contact for operational activities required as part of the commercial card programme The team will work directly with clients - both large corporates and cardholders - to ensure the smooth running of the Commercial Cards Programme provide a single source of truth for all queries both internal and external on the operational status of the programme and support wider Operational functions such as Corporate on-boarding Cardholder setups Programme level changes Settlement and Reconciliation exception management Reporting and Statementing support This is not exhaustive There are additional processes which may get defined once the role has been filled The successful candidate will have a role in identifying how to best structure and complete those processes and a chance to shape the job description as the product evolves Key Responsibilities Strategy Manage teams in building a stronger relationship with our clients and customers Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network To accelerate new generation of leaders Manage all initiatives to get more fit and flexible in the way we work Focus on proving that we are here for good Business Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon Initiating implementing service quality initiatives Uphold the values of the Group and company at all times Processes Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time Releasing deals as per the department operating instruction manual customers instructions and within the timeliness and accuracy standards specified Ensuring compliance with all applicable Rules Regulations and Company and Group Policies Identifying exceptions from the norms initiating corrective and preventive actions Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager Where applicable ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same People Talent Lead through example and build the appropriate culture and values Set appropriate tone and expectations from their team and work in collaboration with risk and control partners Ensure provision of ongoing training and development to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk Employ engage and retain high quality people Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality Risk Management Responsible for the Audit and Risk Control Standard associated with Cash Services operations To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting To proactively monitor and manage operational risks system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting Work with UORM to develop design and implement control measures and monitoring plans for compliance and operational risk management Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner Governance Provide oversight across three hubs ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements This incudes compliance with local banking laws and anti-money - laundering regulations and guidelines Embed the Group s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics and compliance with relevant policies processes and regulations among employees form part of the culture Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Other Responsibilities Possesses in-depth understanding end to end on the product process of Commercial and or Credit Cards Possesses good knowledge of the end-end card transaction cycle Holds good knowledge on basic norms regulations of VISA Master Card franchise Possess in-depth knowledge in Client on-boarding from project kick-off until hand-over to client servicing and testing system integration with Client applications on expense management Hold in-depth understanding of the Interchange settlement procedure Able to perform rule based technical work involving acceptable deviations and exceptions o Ability to ensure the Settlement accounting and remitting funds to Franchise is being processed in accordance with the department s operating procedure and should be able identify the exceptions if any Take on new and relevant processes and responsibilities even if they fall outside of immediate skillset or product domain Bring insights for the development of new products identifying opportunities for growth and driving adoption of new products Strong understanding of various commercial cards solution to identify key product enhancements that support continued portfolio growth - Skills and Experience Manage Conduct Manage Risk Manage People Business Facilitation Manage Change Business Governance Support Management of Frontline Risk Strategy Business Model Service Delivery Operations Qualifications Academic or Professional Education Qualifications University educated Licenses and Certifications accreditations none additional Professional Memberships relevant memberships to be agreed Bank training none additional Languages English About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 36128