Senior Pega Manager

3 days ago

Itanagar India Innovan Technologies Full time

Job Description Key Responsibilities - Design and implement end-to-end solutions using Pega PRPC v7/v8+ - Develop case types, flows, activities, data pages, and UI components - Integrate Pega with telecom OSS/BSS systems and third-party services (REST/SOAP) - Automate business processes such as Order-to-Cash (O2C), service assurance, and fault management - Participate in requirement gathering, technical design, and code reviews - Collaborate with business analysts and QA teams to deliver high-quality solutions - Optimize performance and troubleshoot issues in production environments - Ensure adherence to Pega and enterprise development best Expectations : Work With Telecom Concepts Such As - Customer onboarding and KYC - Service provisioning and activation - Product catalog and pricing models - Trouble ticketing and network fault workflows - Integrate with systems like CRM, billing, inventory, network management - Support use cases across channels (web, IVR, Qualifications : - 8+ years of hands-on experience with Pega PRPC - At least 3 years in telecommunications domain - Strong knowledge of BPM principles and case lifecycle design - Experience with data integration (REST, SOAP, MQ) - Pega CSA / CSSA certification preferred - Familiarity with Agile/Scrum methodology - Strong communication and analytical Skills : - Knowledge of OSS/BSS platforms (e.g., Amdocs, Netcracker, Ericsson) - Exposure to cloud deployments (Pega Cloud, AWS, GCP, Azure) - Experience with DevOps tools like Jenkins, Git, CI/CD pipelines (ref:hirist.tech)

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