Solution Engineer

Job Description

This is an exceptional opportunity to join a privately held, fast-paced Software as a Service (SaaS) national company based in Silicon Valley. Naehas is changing the world of data-driven customer experience. We deliver personalized products, pricing, offers, disclosures, and customer communications to market faster and more efficiently while reducing risk. We&aposre working with some of the largest financial services customers in the world--including four of the top 10 banks--and we&aposre growing.

Our people and culture are our top priorities. We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized.

Position Overview

Naehas is seeking to hire a dynamic Solution Engineer who will own the success of implementing our platform for various enterprise clients.. They will provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Our ideal candidate can work effectively with stakeholders to analyze a customer&aposs service needs and coordinate with other service or technical departments to deliver an appropriate solution. They must develop and maintain a deep understanding of the Naehas Platform and services offered to resolve more complex inquiries, all performed to resolution with a keen eye for details. This role will be required to work within the IST time zone and also flex to CST time zone (8:00am-12:00pm CST / 7:30 pm-11:30 pm IST) in order to train/collaborate with our US-based teams.

THE OPPORTUNITY

This is an incredible opportunity to work with Naehas&apos largest and most strategic customers at respected and well-known brands. You will be part of a team that acts as advocates for our customers by understanding their business challenges and collaborating with empathy to deliver a high-quality customer experience. This position may work with a broad group of our customers, and requires great organization and prioritization skills while consistently focusing on revenue generating activities.

Requirements

- SaaS Product Expertise - Deep understanding of cloud-based software, APIs, and integrations commonly used in financial services
- Financial Services Knowledge - Familiarity with banking, lending, compliance (e.g., KYC, AML), and financial regulations
- Technical Troubleshooting - Ability to diagnose, debug, and resolve complex software issues. Basic knowledge of SQL, APIs, and ticketing systems (Zendesk, Salesforce, Jira) is a plus
- Customer-Centric Mindset - Strong problem-solving skills with a focus on client success and retention
- Process Improvement - Experience in optimizing support workflows, documentation, and self-service resources
- Communication Skills - Ability to translate complex technical concepts into easy-to-understand terms for clients and internal teams
- Proactive & Analytical - Always looking for ways to improve the customer experience
- Empathetic & Patient - Understands the high-stakes nature of financial services
- Adaptable & Fast Learner - Comfortable in a fast-paced SaaS environment
- Detail-Oriented & Compliance-Aware - Recognizes the importance of security and regulations in fintech

Experience Required

- 5+ years in SaaS professional services or client implementation/support, preferably in a B2B environment
- Experience supporting financial institutions, fintech, or banking software
- Three to five years of development experience and knowledge and understanding of JavaScript
- Bachelor&aposs degree in Computer Information Systems, or 4-7 years of experience in the field, or in a related area.
- Ability to analyze, design, and configure business processes via technology and integration.
- Strong communication skills, both written and verbal
- Experience with various programming languages (HTML, CSS, MYSQL, Java, Python)
- Proven ability to manage support tasks and work cross-functionally with product and engineering teams

Benefits

We believe the best way to understand our organization and culture is through our values:

- Reality - Acknowledge it early and be comfortable sharing it with the team
- Ownership - Be self-aware and personally accountable
- Courage - Put in best effort even under trying circumstances
- Trust - Respect team members - prove each other right
- Curiosity - Intense desire to explore and understand new solutions
- Flexibility - Flexibility and innovation are more important than efficiency
- Integrity - Our reputation is more important than making money

If these values resonate with you then we look forward to meeting you.

Naehas Offerings:

- Competitive compensation
- A full suite of benefits, including health, personal accidental insurance, term life insurance
- A casual workplace that appreciates and respects each employee&aposs ideas
- The agility of a growing and profitable start-up environment
- Flexible work arrangements
- Lunch with in house ,fully loaded pantry