Solutions Engineer

3 weeks ago

Gurugram, India Spyne Full time

Technical Implementation Specialist / Solution Engineer

Location
: Gurgaon (Hybrid/On-site)

Timings
: 06 PM to 03 AM (US Shift)

Experience
: 2–5 years

Department
: Product Implementation & Support

About Spyne:

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.

Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we're scaling at breakneck speed:

  • Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
  • Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
  • Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
  • Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
  • 150+ members team with near equal split on R&D and GTM

Learn more about our products:

  • Spyne AI Products -
    StudioAI
    ,
    RetailAI
  • Series A Announcement -
    CNBC-TV18
    ,
    Yourstory
  • More about us -
    ASOTU
    ,
    CNBC Awaaz

About the Role

We're looking for a Technical Implementation Specialist who's not just comfortable with code—but thrives on solving real customer problems using it. This isn't a pure development role. You'll work at the intersection of support, engineering, and customer operations to debug issues, write scripts, build internal tools, and help customers & internal teams work better, faster, and smoother.

What You'll Do

  • Own the technical configurations, data migration and integration set up during the customer onboarding journey.
  • Provide L1 support by owning and resolving customer escalations with speed, clarity, and empathy.
  • Implement minor custom scripts as needed.
  • Debug existing code, logs, or APIs to find and fix issues.
  • Write and maintain internal tools for support & operations (dashboards, bots, automation)
  • Collaborate with cross-functional teams including Onboarding, Product, and Tech teams
  • Document learnings, playbooks, and fixes to build a scalable support system
  • Actively contribute to process automation and reduce manual touchpoints

What You Bring

  • Strong understanding of at least one programming language (e.g., Python, JavaScript, etc.)
  • Hands-on Experience on deployments on AWS
  • Hands-on experience with web development (React, HTML/CSS, basic backend)
  • Scripting skills in or Python for automation and log parsing
  • Ability to write advanced SQL/MongoDB queries to pull/debug data
  • Experience with ticketing systems like Freshdesk, Zendesk, or Jira
  • Solid communication skills to explain technical issues to non-tech stakeholders
  • Ability to stay calm and focused under pressure during customer-facing urgencies

Nice to Have

  • Experience working with workflow automation tools (Zapier, n8n, Make)
  • Exposure to support tooling, monitoring, and alerting systems
  • Prior experience in a B2B SaaS or startup environment
  • Knowledge of APIs, Postman, DB systems like ClickHouse

Why Join Us?

  • Work closely with engineering without being buried in Jira
  • High ownership, visible impact
  • Real-world problems, fast feedback loops
  • A culture that respects downtime, empathy, and continuous learning

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