Lead Digital Content Delivery Specialist

About Delta Air Lines About the Company Delta Air Lines NYSE DAL is the U S global airline leader in safety innovation reliability and customer experience Powered by our employees around the world Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service With our mission of connecting the people and cultures of the globe Delta strives to foster understanding across a diverse world and serve as a force for social good In 2024 Delta was recognized by Fortune with a No 11 placement on Fortune s Top 50 Most Admired Companies list The company s strong management and commitment to providing elevated experiences and premium products also secured a No 1 ranking out of the eight airlines on the list Delta landed on TIME s inaugural list of the World s Best Companies coming in at No 12 - the only U S airline in the top 155 TIME s award is based on three criteria employee satisfaction revenue growth and sustainability Delta s people-first culture continues to be recognized earning the airline a spot on Fortune s 100 Best Companies to Work For list for the fifth year Delta is the only airline included on the 2024 list Additionally Delta earned a coveted spot on Fast Company s list of the Most Innovative Companies climbing from its No 8 spot in 2023 to No 2 in the travel category The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected About the Delta Technology Hub DTH Bangalore Delta has fast emerged as a customer-focused innovation-led technology-enabled business The Delta Technology Hub will contribute directly to these objectives Responsibilities Partner with strategy team to launch personalized campaign content using JSON templates HTML offers modular code and frontend frameworks via Adobe tools Translate technical documentation into user-friendly content and configurations that support dynamic messaging and audience targeting Manage content deployment across testing and production environments ensuring accuracy and performance Responsible for day-to-day operations of personalized content including message updates campaign adjustments audience segmentation and configuration changes Constructive experience targeting activities with the right audience and priority of position Document all campaign takedowns and launches as they happen in real time Lead our workflow innovation to create efficiency in campaign launches and operations Write edit and QA UX campaign builds e g banners modals landing pages in-app messages Configure personalized content variations based on audience segments and behavioral triggers Review the campaign calendar and prioritize tasks for upcoming launches Attend daily stand-ups or syncs to ensure smooth campaign operations delivery WHAT YOU NEED TO SUCCEED MINIMUM QUALIFICATIONS Possess a bachelors degree in computer science information systems digital operations or related field 6 years experience in digital content operations web production or campaign execution withing e Commerce or marketing technology environments Ability to work with JSON templates and translate technical documentation into operational configurations Experience as a lead with experience in mentorship and guidance task planning and delegation collaboration across teams and technical communication Results-oriented mindset with a focus on accuracy efficiency and strategic execution Strong communication skills strong attention to detail Basic knowledge of web development technologies such as HTML CSS and JavaScript Understanding of web and mobile guidelines accessibility standards and responsive design principles Consistently prioritizes safety and security of self others and personal data Embraces diverse people thinking and styles WHAT WILL GIVE YOU A COMPETITIVE EDGE PREFERRED QUALIFICATIONS Strong cross functional collaboration Solid foundation in Adobe tools such as Target Adobe Journey Optimizer Previous retail airline or e-commerce design experience Proficient understanding of web markup including HTML5 CSS3 as well as DOM manipulation and client-side scripting Effective understanding and working knowledge of JavaScript TypeScript Angular and or React Vue js or other frontend framework experience Good understanding of asynchronous request handling Single Page Applications and AJAX ID DELJL10