Assistant It Manager

2 weeks ago

Alappuzha, India US Tech Solutions Full time

Title – Assistant Manager - IT • Timings – Rotational Shift per business requirement • Cab & Meals – Cab facility & one-time meal facility will be provided • Location – Hyderabad and Noida • Experience – 7+ years Roles and Responsibilities • Managing IT Infrastructure Operations of local site as well as remote site and providing support to Organization users • Managing the team to ensure timely delivery of services • Responsible for maintaining the quality standards for service deliveries, meeting committed SLA on all tickets logged for/by the users, analysis of the location data • Active Directory (Hybrid, On-Prem, Cloud), ADFS, DHCP, DNS, CA, SSO, GPO management. • Cisco, Sonic Wall & Untangle UTM/ Firewall / VPN / Router / Switch management • Demonstrate ability to effectively communicate technical issues to clients whether internal or external • Responsible to take improvement initiatives by proposing solution, SOP • Should be able to implement & governance of IT policies and procedures • Resolving queries/issues within the set TAT and act as Single Point of Contact for any escalation reported. • Implementing &/or isolate long term solutions to recurring problems • To act as performance manager to [x] staff for the next appraisal year and conduct regular meetings with staff to review progress • Assist team members to understand strengths and areas for development on each assignment/Projects. • Continuously develop industry/business/sector knowledge • Share knowledge within and between teams so that others can succeed • Identifying areas of improvement and working towards it • On Cloud : Hosted VoIP PBX management • On Premises VoIP PBX management. • Cisco, Sonic Wall & Untangle UTM/ Firewall / VPN / Router / Switch management • Interact with other departments and co-ordinate for activities involving cross department • Managing & Taking care Internal/External IT audits & ISO Audits Candidate's Profile • Detail oriented, organized, and thorough • 10+ years of experience • Ability to work in a fast-paced environment • Educational Qualification - Graduation/B.E / B.Tech / M.Tech / BCA / MSc / MCA in Technology with MCSE / MCSA / A+ / N+ CCNA /CCDA / CCSP /CCNP • Friendly, positive, and pro-active attitude

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