Technical Support Associate

3 days ago

India Faptic Technology Full time

Job Description

Role

Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania.

Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers.

- We obsess about our customers
- We build outstanding technical solutions
- We create an awesome culture
- We accelerate learning and careers

Description

We are looking for a Technical Support Associate to provide IT solutions and support for everyone at Faptic Technology. This role is ideal for a proactive, service-oriented generalist with service-desk experience, basic network knowledge, and the curiosity to learn modern IT systems. You will play a key role in supporting our employees by providing reliable IT solutions during night shift operations.

Your activities will include:

- Provide first-line technical support for basic IT queries (computer systems, software, and hardware).
- Assist with the setup and configuration of laptops, user accounts, and standard applications.
- Help troubleshoot common hardware and software issues, escalating more complex cases when needed.
- Keep simple records and documentation of IT assets, tickets, and recurring issues.
- Support routine IT tasks such as software updates, user onboarding/offboarding, and basic access requests.
- Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines).
- Participate in backup checks and other routine IT processes under guidance.
- Help monitor systems and networks at a basic level, flagging potential problems to senior team members.
- Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups).
- Provide excellent customer service and clear communication to technical and non-technical colleagues.

Requirements

- Bachelor&aposs degree in Computer Science, Information Technology, or related field, OR equivalent work experience.
- 1-3 years of IT support/service desk experience, preferably in a global environment.
- Exposure to basic networking concepts (LAN/WAN, VPN, Wi-Fi troubleshooting).
- Good knowledge of Microsoft Windows, Office Suite, and hardware troubleshooting.
- Familiarity with ITIL principles is a plus (not mandatory).
- Strong problem-solving and analytical skills.
- Ability to work independently and collaboratively in a team.
- Proactive, eager to learn, and adaptable to new technologies.
- Strong attention to detail and accuracy in documentation.
- Excellent verbal and written communication skills in English.

Benefits

Country-specific employment benefits will apply, in accordance with local legislation and practices.

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