IS Global Infra Operations Lead ABB Robotics

Job Description At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world. This Position reports to: IS Manager IS Global Infra Operations Lead ABB Robotics Take the lead in shaping the future of infrastructure operations across a global robotics enterprise. As IS Global Infra Operations Lead, you will be responsible for delivering secure, scalable, and high-performing IT services across cloud, network, and core infrastructure. This is a business-critical role with global impact, supporting 7500 employees across 50 countries and 150 sites. You will lead a high-performing team and act as the central point for infrastructure service delivery across the enterprise. Working closely with Cloud Architecture, Workplace, and Information Security teams, you will ensure cohesive, compliant, and efficient service outcomes. Your leadership will drive operational excellence, vendor performance, and continuous improvement across all infrastructure domains. Your responsibilities: - Define and execute the global infrastructure operations strategy across cloud, networking, and on-prem environments - Lead and develop a high-performing team including Cloud Ops and Network Leads - Own SLAs, KPIs, and service quality across infrastructure services - Govern core ITIL processes including Incident, Problem, Change, Request, Service Level, and CMDB - Manage vendor relationships and act as the primary contact for business stakeholders You will also oversee the enterprise Service Desk function, ensuring effective staffing, tooling, and performance. Your role includes driving automation, managing service delivery processes, and providing executive-level reporting on service health and strategic initiatives. You will ensure alignment with compliance and audit requirements while supporting a hybrid workforce across global locations and time zones. The position is global. The preferred locations are Polen, India, Spain, Italy, Sweden and China. Your background: - More than 10 years of leadership experience in IT infrastructure and operations - Proven track record managing large-scale service delivery teams - Strong knowledge of ITIL, ITSM platforms, and vendor ecosystems - Excellent leadership, communication, and strategic planning skills - Experience navigating complex vendor relationships and global service environments Join us and help deliver the digital foundation that powers ABB Robotics worldwide. Exciting Career Opportunity in Robotics This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we've announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you'll be part of a pioneering team shaping the future of robotics-working alongside world-class experts in a fast-moving, innovation-driven environment. What's in it for you At ABB Robotics, you'll be part of a global leader in automation and innovation. We offer a dynamic and inclusive environment where your ideas and leadership make a real impact. You'll work with cutting-edge technologies, visionary teams, and have the opportunity to shape the future of robotics on a global scale. We empower you to take the lead, share bold ideas, and shape real outcomes. You'll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn't just matter, it moves things forward. Our benefits Competitive, comprehensive, and crafted with you in mind. Welcome with your application Last day to apply is October 30th. We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.