Operations Coordinator

3 weeks ago

Chennai, Tamil Nadu, India Move One Full time

RESPONSIBILITIES - Coordinating Air Sea and Land Operations for Import Export - Tracking Project KPIs closely - Daily planning and scheduling of assigned pickups and deliveries - Utilizing the company s preferred vendor list and rates to secure the best pricing and routing for customer shipments - Organizing pickups and deliveries through effective communication with shippers and consignees - Understanding customer requirements and ensuring consistent operational and customer service levels - Regularly communicating shipment status information reporting delays and additional costs to customers - Daily review of active job details and related quotes to identify opportunities for extra revenue and additional costs thereby increasing overall profitability - Maintaining regular communication with Move One offices to relay necessary information documentation for each shipment - Preparing accurate daily reports for management - Inputting status and costs in Move One database in a timely manner as per SOPs - Assisting with any other duties projects assigned by the supervisor to meet business requirements - Minimizing operational costs optimizing efficiency and increasing operations profitability - Monitoring the progress of jobs and services - Planning Execution and Billing Skills QUALIFICATIONS - Minimum 1 year of logistics operations experience - Excellent communication and interpersonal skills - Ability to work well under pressure and handle long hours if required - Outstanding organizational and customer service skills - Ability to work with little supervision and manage multiple processes simultaneously - Preferred university graduate - Proficient computer skills Word Excel Open Office Windows - Talent for recognizing opportunities for process improvement - Experience in handling shipments for the Middle East Africa - Prior global shipping management experience is highly desirable WORK REQUIREMENTS - Ability to effectively contribute to team assignments - Professional interaction with employees customers and suppliers - Independent work skills while understanding the importance of communication and coordination with colleagues and organizations - Ability to produce quality work within deadlines with or without direct supervision - Availability to work outside of core office hours when required - Excellent time management and multitasking skills - Proactive in self-education about developments in the local and international moving industry and awareness of competitors - Use of personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles in logistics operations - Strong problem-solving and time management skills - Attention to detail and high level of accuracy - Willingness to perform fieldwork as needed

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