HR Operations Associate III

5 days ago


Bengaluru India Aditi India Full time

Job Description Summary: We are seeking to hire an HR Associate to join the APAC Talent Services team. This role is not just about providing operational support to HR. We are looking for enthusiastic problem solver who can apply their skills and constantly improve processes and systems, providing support across various channels. Optimizing the delivery of our services is key to delighting our customer base and partners. Key Responsibilities - Provide support to Company's employees by responding to employee queries via a case management tool, in line with established SLAs - Ensure maximum employee satisfaction by ensuring interactions with employees are precise and timely in response to their inquiries. - Acts as the first point of contact for all queries and requests from other HR partners - Administration and management of employee related documentation, including verification of employment and new hire documentation - Escalates issues as required to appropriate teams for resolution and maintain ownership of issues through to resolution - Manages workload to defined Operational Level Agreements (OLAs) - Handles a wide variety of HR related transactions across multiple channels and platforms - Ensure that all transactions are compliant with current SOX and internal control guidelines - Responsible for the day to day delivery of identified key business processes - Support HR operational projects - Perform audits to determine data anomalies, gaps or completeness - Participate in testing activities of transaction systems, reporting and integrations Basic Qualifications: - Fluency in English - 5+ years professional working experience operating in a shared services center or customer service environment Preferred Qualifications: - Exceptional customer service skills - Thrives in a fast-paced environment where multi-tasking and prioritizing is necessary. - Excellent oral and written communication experience. - High proficiency in Microsoft Excel and basic data management / manipulation - Educated to degree level (BA/BS Degree) - Experience with HR Management Systems incl. Workday and Service Now is an ideal - Ability to work on issues independently - Detail oriented with capacity to organize and prioritize multiple tasks simultaneously. - Confidence in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism Suggested Skills: - Customer Service - Communication - Collaboration #AditiIndia #25-24101



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