Deskside Technician L2

4 weeks ago

Hyderabad, Telangana, India Stefanini Philippines, Inc. Full time
Job Description

Job Description
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Details:

Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do

- Supporting IT equipment in large corporate environment
- Desktop/laptop tech support (Mac and PC)
- Windows 7/10 operating systems
- Support mobile devices, printers, scanners, wireless, VPN, etc.
- IMAC Support - IT equipment Install/Move/Add/Change
- Maintain repairs, spare parts, and components
- Research and troubleshoot problems
- Maintain system configurations and documentation
- Track and resolve customer incidents and requests through the client's ticketing tool
- Troubleshoot and resolve hardware and software issues for Windows devices
- Backup, restoration, and migration of user data
- Smart Hands support with networking, server, and telecommunications technologies
- Printer and peripheral device support
- Inventory management of IT assets including asset auditing
- Ability to research and follow appropriate KB articles
- Ability to work on-call and other after-hours support needs
- May provide Executive support
- Various other tasks associated with deskside services
- May need to be available to provide support at other client locations as needed
- Other duties as assigned

What do you need to succeed

- Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
- Able to uphold a positive attitude at all times, even under stressful conditions
- Experience supporting remote facilities and users
- Excellent verbal and written communication skills
- High level of professionalism and strong personal interaction skills
- Ability to perform in-depth research and troubleshooting for complex technical issues
- Ability to prioritize and complete all work tasks with minimal supervision
- Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
- Ability and willingness to learn new technologies
- High School Diploma (required)
- Deskside / Desktop / End User Computer experience, ideally in a corporate environment
- Proven ability to handle challenging, rapid-response user support
- Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

- A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundations
- Lean Six Sigma

What you'll get

- Work with brilliant minds, often within a global capacity
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainingas well.

Why we're different

- Brazilian and privately owned company
- Agility, flexibility, and innovation are in our DNA
- Flat organizational structure which enables faster communication and decision making

Take a look for yourself
Here's one of our own, talking about the culture, space and growth opportunities:

Job Requirements
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Details:

This position is responsible supporting PC support and other Service Desk/Fiel Support activity part of Stefanini ICT.

Desktop operating systems, End User application like Microsoft Office, Microsoft Teams, Microsoft Outlook, AD, Corporate Windows Image installation, desktop, hardware, L1 Network and Basic Server Support and wireless connectivity, local area and wide area networks (LAN/WAN),

- Support PC users and Thin Client users at Stefanini
- Support Network printing Devices
- Liaise with Multiple vendors for Service delivery
- L1 support on Network and Server troubleshooting
- L1 Support for TCP/IP network and Ethernet
- LAN/WAN basic troubleshooting
- Hands-on experience with CA Service Desk/BMC Remedy or SNOW
- Proficient to handle basic troubleshooting with Cisco IP phones, Audio and Video Conferencing devices ex Cisco, Polycom etc
- Proficient to handle AD support
- Hands-on experience on creating mailbox, DL Groups and transferring mailbox from one database to another.
- Basic knowledge on SCCM imaging.
- Support in Inventory file updating and monthly report generation, Procurement activities, AMC renewal and other IT administration.
- Hands on experience on Excel.
- L2 Support for Desktop Computing
- Facilitate cross-team collaboration across technical disciplines as well as across business units

Pay Range:

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