(Only 24h Left) SAP Support Helpdesk Lead

20 hours ago

Thane, India DMart - Avenue Supermarts Ltd Full time

KEY SKILLS AND EXPERIENCE

1. Hands on experience in an operations role in an IT department in a retail environment

2. Operations /Support experience on SAP systems, data center landscapes.

3. Working knowledge of SAP ECC with knowledge of other SAP modules

4. ITSM/ITIL certification is preferred

5. Strong analytical & problem-solving skills with ability to translate ideas into practical implementation

6. Excellent communication skills with ability to present and communicate effectively with both technical and non-technical audience

Ability to manage multiple tasks, deadlines and resolution of issues

KEY RESPONSIBILITIES

1. Responsible to drive & manage maintenance & support, effectively towards completion in time using resources judiciously & effectively and high productivity.

2. Ensure all relevant incident/service request details received pertaining to SAP are allocated categorization and prioritization codes

3. Ensure resolution of L0/L1 level incidents/service requests like within agreed timescales

4. Escalate incidents/service requests that are L2 level and above to the SAP enhancement team

5. Ensure communication with users – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.

6. Work with the security team to resolve any SAP related security issues

7. Assist the GRC team to conduct audit and assurance activities as per requirement

  • Helpdesk Coordinator

    2 weeks ago

    Thane, India CARE INFOTECH Full time

    **Job Overview**: **Key Responsibilities:1. Helpdesk Operations Management**: - **Log, categorize, prioritize, and assign tickets** to appropriate IT teams. - Monitor and track **ticket progress**, ensuring SLA compliance and timely resolution. - Escalate **critical issues** to higher-level support or management when necessary. **2. User Support &...

  • Business Application Manager

    5 days ago

    Thane, India Rubicon Research Limited Full time

    Company Overview: Rubicon Research Limited is a fast-growing pharmaceutical formulation company delivering value to our customers and investors by developing, manufacturing, and marketing branded specialty and generic prescription pharmaceutical products in regulated markets. Our product portfolio comprises over 250 SKUs across more than 70 product...

  • SAP HCM Lead

    20 hours ago

    Thane, India DMart - Avenue Supermarts Ltd Full time

    Job Summary : SAP HCM Lead position at DMart will be the central point of contact for all HR technology solutions. This individual will be responsible for leading and managing all HR-related projects, enhancements, and ongoing support for SAP HCM, SuccessFactors (SF), and Enterprise Portal (ESS/MSS). This role requires a candidate with strong domain...

  • Sap hcm lead

    16 hours ago

    Thane, India DMart - Avenue Supermarts Ltd Full time

    Job Summary : SAP HCM Lead position at DMart will be the central point of contact for all HR technology solutions. This individual will be responsible for leading and managing all HR-related projects, enhancements, and ongoing support for SAP HCM, Success Factors (SF), and Enterprise Portal (ESS/MSS). This role requires a candidate with strong domain...

  • SAP HCM Lead

    1 day ago

    Thane, India DMart - Avenue Supermarts Ltd Full time

    Job Summary : SAP HCM Lead position at DMart will be the central point of contact for all HR technology solutions. This individual will be responsible for leading and managing all HR-related projects, enhancements, and ongoing support for SAP HCM, SuccessFactors (SF), and Enterprise Portal (ESS/MSS).This role requires a candidate with strong domain knowledge...

  • SAP HCM Lead

    1 day ago

    thane, India DMart - Avenue Supermarts Ltd Full time

    Job Summary : SAP HCM Lead position at DMart will be the central point of contact for all HR technology solutions. This individual will be responsible for leading and managing all HR-related projects, enhancements, and ongoing support for SAP HCM, SuccessFactors (SF), and Enterprise Portal (ESS/MSS).This role requires a candidate with strong domain knowledge...

  • SAP HCM Lead

    17 hours ago

    Thane, India DMart - Avenue Supermarts Ltd Full time

    Job Summary : SAP HCM Lead position at DMart will be the central point of contact for all HR technology solutions. This individual will be responsible for leading and managing all HR-related projects, enhancements, and ongoing support for SAP HCM, SuccessFactors (SF), and Enterprise Portal (ESS/MSS). This role requires a candidate with strong domain...

  • IT Helpdesk Executive

    2 days ago

    Thane, India Access Systems Full time

    **Key Responsibilities (Job Description)** 2. Able to manage the IT helpdesk service system (Configuration, Call log, resolution and user satisfaction) 3. Perform remote troubleshooting through diagnostic techniques and pertinent questions 4. Determine the best solution based on the issue and details provided by user 5. Walk the customer through the...

  • IT Helpdesk

    2 weeks ago

    Thane, India Neosoft Private Limited Full time

    **Exp - 3+ yrs** **Key Responsibilities**: - Troubleshoot and resolve hardware, software, and network-related issues. - Manage user accounts, permissions, and access rights in Active Directory or other systems. - Assist in setting up and maintaining IT infrastructure, including printers, routers, and VoIP systems. - Document issues, solutions, and...

  • SAP ABAP Team Lead

    23 hours ago

    Thane, India The Reliable Jobs Full time

    About the Role :We are looking for an experienced SAP ABAP Team Lead to own, develop, and maintain Custom SAP Extractor Module. This role involves working closely with clients to understand requirements, developing ABAP solutions, integrating with SAP modules and external systems, and guiding a team of developers to deliver high-quality solutions.Key...