Senior Systems Support Engineer

Job Category Systems Support Join our IT Support teamWould you like to support users and keep systems running smoothlyJoin our IT Support teamThis IT Engineering team provides 24 5 support for applications using modern technology aiding internal business functions Collaboration occurs with various teams and units to ensure application support and services delivery Partner with the bestAs a Systems Support Engineer Senior oversee support for cloud and on-premises applications Collaborate with stakeholders and teams to understand IT application needs Troubleshoot issues guide the team and deliver effective resolutions As a Systems Support Engineer Senior you will be responsible for Providing support and mentorship for other Linux application engineers within the team Identifying and implementing automation best practices for existing products and processes Owning the problem resolution and collaborating with internal teams Understanding architecture establishing processes and analysing technical issues on on-premises and cloud applications Collaborating with our support operations and engineering teams to investigate and troubleshoot complex problems Enhancing system monitoring for faster error detection improving performance reliability and service restoration processes Do what you loveTo be successful in this role you will Possess 7 of experience with cloud technologies Azure Openshift Data IQ integrations and global support Have a track record of meeting support KPIs and SLAs and achieving high customer satisfaction scores Have experience providing technical solutions support to Enterprise customers Demonstrate expertise in Linux SQL Cloud Technologies Configuration Management tools and scripting languages like Python Exhibit availability responsive mindset demonstrate communication collaboration skills and build trusting relationships effectively Possess expert level experience in a DevOps and SysAdmin role working with large scale distributed systems Work in a way that works for youFlexBase Akamai s Global Flexible Working Program is based on the principles that are helping us create the best workplace in the world When our colleagues said that flexible working was important to them we listened We also know flexible working is important to many of the incredible people considering joining Akamai FlexBase gives 95 of employees the choice to work from their home their office or both in the country advertised This permanent workplace flexibility program is consistent and fair globally to help us find incredible talent virtually anywhere We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like We power and protect life online by solving the toughest challenges together At Akamai we re curious innovative collaborative and tenacious We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference Our teams use their global perspectives to put customers at the forefront of everything they do so if you are people-centric you ll thrive here Working for youAt Akamai we will provide you with opportunities to grow flourish and achieve great things Our benefit options are designed to meet your individual needs for today and in the future We provide benefits surrounding all aspects of your life Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget both today and in the future About usAkamai powers and protects life online Leading companies worldwide choose Akamai to build deliver and secure their digital experiences helping billions of people live work and play every day With the world s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications while we keep experiences closer to users and threats farther away Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients Come join us and grow with a team of people who will energize and inspire you