Only 24h Left Team Leader

3 weeks ago


Chennai, Tamil Nadu, India Lennox India Technology Centre Full time
We are seeking a highly experienced and dynamic individual to join our Contact Center team as a first-tier support Team Leader. This role is ideal for someone with a strong background in servicing consumers/homeowners & who can inspire commitment through communication & influence. The successful candidate will be responsible for managing a team of consumer support analyst who will be handling first tier level consumer inquiries. They will also work to enhance customer satisfaction and uphold the company's brand image.

Required Skill:

1. Experience: 12 to 16 years in relevant field
2. Fluent English with excellent verbal and written communication.
3. Able to lead a team with responsibility for all daily activities impacting the customer experience.
4. Able to lead a team for success in all metrics by monitoring the customer experience using relevant dashboards, reporting & contact center tools.
5. Manage team's daily work volumes within established deadlines and in accordance with existing policies & procedures.
6. Proficiency in Microsoft Office Suite & CRM Tools
7. Strong customer service experience and skills, including patience and problem-solving.
8. Basic HVAC product knowledge and understanding of company policies is an added advantage.
9. Empathy, positivity, and active listening.
10. Ability to work U.S. hours and manage shift work.

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