Field Support Professional

7 days ago


Gurgaon, Haryana, India Sparsa Digital Full time
Job Description

Key Responsibilities:

- Field Support: Visit clients or customers on-site to provide support, assistance, and guidance related to our products, services, or solutions
- Respond to inquiries, troubleshoot issues, and provide technical assistance as needed
- Client/Customer Engagement: Build and maintain strong client/customer relationships through effective communication and a customer-centric approach
- Understand client/customer needs, preferences, and concerns to address them effectively
- Issue Resolution: Investigate and resolve customer issues, concerns, or complaints in a timely and efficient manner
- Escalate complex issues to appropriate teams or departments as necessary
- Product/Service Knowledge: Develop and maintain a deep understanding of our products, services, and solutions to provide informed guidance and support
- Keep up to date with product updates and changes
- Training and Education: Provide training and education to clients/customers on product features, usage, and best practices
- Ensure that clients/customers are using products/services effectively
- Reporting: Document client/customer interactions, issues, resolutions, and feedback
- Prepare and submit regular reports to management, highlighting areas for improvement
- Technical Support: Provide technical support when necessary, including troubleshooting technical problems and coordinating with technical teams for resolution
- Client/Customer Satisfaction: Monitor client/customer satisfaction and gather feedback to improve the quality of service and support
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