Training Technical Support Specialist

3 days ago

Bengaluru, India Red Hat Full time

Job Description

Job description

- The Senior Technical Support Specialist Red Hat Online Learning is responsible for managing and resolving a wide range of technical and customer service issues related to the Red Hat Online Learning system. This role involves supporting students, collaborating with global technical teams, and ensuring the quality and accessibility of cloud labs to all learners across globe. Additionally, the role includes mentoring junior associates and contributing to process improvements.

What will you do:

- Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.
- Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.
- Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.
- Perform quality assurance testing on lab content produced by the Red Hat Training team.
- Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.
- Create virtual training environments and provide real-time support for instructors via live chat.
- Maintain and create documentation for internal teams and customer-facing resources.
- Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.

What will you bring:

- Bachelors degree or equivalent experience in the enterprise IT industry.
- Excellent written and verbal English communication skills.
- Strong customer service skills with prior experience in a customer-focused role.
- Ability to work across multiple time zones in a 24x7 environment.
- Proficiency in Linux command-line operations.
- Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) certification.
- Experience with shell scripting is an advantage.
- Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.
- Experience in creating and maintaining technical documentation.

  • Technical Support Specialist

    6 days ago

    Bengaluru, Karnataka, India Employee Relations Associates Technology Private L Imited Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Technical Support SpecialistLocation: Wilshire III by MFAR 492, Hobli, RHB Colony, Mahadevapura, Bengaluru, Karnataka 560048Employment Type: Full-Time | Onsite (5 Days a Week)Work Hours: 6:30 AM 5:30 PM (Monday to Friday)About the RoleWe are seeking a Technical Support Specialist to join our Bengaluru office. This role requires excellent communication...

  • Technical Training Specialist

    2 weeks ago

    Bengaluru, India Vendavo Full time

    Technical Training Specialist designs, delivers, and continuously improves training programs that empower customers to effectively utilize and derive value from the solutions provided. By leveraging eLearning assets, collaborating with subject matter experts, measuring training effectiveness, and anticipating future training needs, Technical Training...

  • Technical Support Specialist

    2 days ago

    Bengaluru, Karnataka, India Entrar Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: ERP Support Specialist Job Summary: Our company is seeking an experienced ERP Support Specialist to provide technical support and troubleshooting assistance to users of our ERP software. The ideal candidate will possess strong problem-solving skills and have experience in ERP systems, including implementation, configuration, and administration....

  • Technical Support Specialist

    6 days ago

    Bengaluru, Hyderabad, Pune, India Ghrs Training Full time ₹ 2,70,000 - ₹ 5,40,000 per year

    Int Technical Voice ProcessAny grad with min 1 yr exp in Service Desk/Tech SupportCTC-Upto 5.5 LPA + VariablesWFO-5 days workingNight ShiftsLocation- Bangalore/Pune/HyderabadImmediate Joiner Contact-Riyanshi Jyoti

  • Technical Support Specialist

    19 hours ago

    Bengaluru, Hyderabad, Pune, India Ghrs Training Full time ₹ 7,20,000 per year

    Role- Quality Analyst - Service DeskExperience-Min 2 Years in international BPO (Service Desk)| Technical SupportCall Monitoring /Audit | QC Tools | RCAMin. 1 Year as Quality Analyst on papersShift- Night shiftCTC- Up 6 LPANotice- 0-30 DaysWFO

  • Senior Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 10,20,000 - ₹ 12,40,000

    Senior Technical Support SpecialistWe are seeking a highly skilled Senior Technical Support Specialist to join our team. As a senior engineer, you will be responsible for addressing complex technical issues, collaborating with development teams, and ensuring system stability and reliability.The ideal candidate will possess expertise in providing top-level...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized...

  • Technical Support Specialist

    7 days ago

    Bengaluru, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, India Kinco Automation Full time

    About the Company:Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...

  • Technical support specialist

    2 weeks ago

    Bengaluru, India Kinco Automation Full time

    About the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...