Dts Executive

Job Number 24182360 Job Category Rooms Guest Services Operations Location The Westin Mumbai Powai Lake 2 3B Near Chinmayanand Ashram Mumbai Maharashtra India Schedule Full-Time Located Remotely N Relocation N Position Type Non-ManagementPOSITION SUMMARYAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension Receive record and relay messages accurately Log all guest requests or issues into computer contact appropriate individual or department e g Bellperson Housekeeping and follow up with guest to ensure their request has been resolved to their satisfaction Provide information to guests about room features property amenities and local areas of interest May process food beverage orders answer questions on menu selection and record transactions in point-of-sale system Assist guests with accessing internet and guestroom entertainment Follow up with guests to ensure their requests or problems have been met to their satisfaction Communicate parking procedures to guests visitors Assist management in training motivating and coaching employees and serve as a role model Report accidents injuries and unsafe work conditions to manager and maintain awareness of undesirable persons on property premises Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation Speak with others using clear and professional language and answer telephones using appropriate etiquette Develop and maintain positive working relationships with others and support team to reach common goals Comply with quality assurance expectations and standards Read and visually verify information in a variety of formats stand sit or walk for an extended period of time Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance Perform other reasonable job duties as requested by Supervisors PREFERRED QUALIFICATIONSEducation High school diploma or G E D equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience License or Certification NoneMarriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you