BPO/Telecaller Jobs Opening in Vybe Telecom Private Limited at Gachibowli, HyderabadLess
3 weeks ago
Key Responsibilities: Customer Support: Handle incoming customer queries via calls, emails, and live chat. Provide accurate information regarding internet packages, billing, technical support, and installation procedures. Resolve customer complaints in a timely and effective manner. Technical Troubleshooting: Assist customers with connectivity issues, network outages, and equipment troubleshooting. Guide customers through basic technical troubleshooting processes or escalate issues to the technical support team if needed. Account Management: Process service requests, new connections, upgrades, downgrades, and cancellations. Address billing inquiries and process adjustments or refunds as required. Maintain and update customer records in the CRM system. Customer Retention: Engage customers by understanding their needs and offering relevant solutions. Implement retention strategies, such as offering discounts or alternative plans to retain customers considering cancellation. Conduct follow-up calls to ensure issue resolution and customer satisfaction. Reporting & Documentation: Document customer interactions and issues accurately for future reference. Provide feedback and suggest improvements to internal processes based on customer insights. Prepare daily and monthly reports on customer interactions and resolutions. More information about this BPO/Telecaller JobPlease go through the below FAQs to get all answers related to the given BPO/Telecaller jobWhat are the job requirements to apply for this BPO/Telecaller job position? Ans: A candidate must have a minimum of fresher as an BPO/Telecaller What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE) What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This BPO/Telecaller is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the BPO/Telecaller position? Ans: There are immediate 1 job openings for BPO/Telecaller in our Organisation.
Diploma, BA, 12th Pass (HSE)
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