It Help Desk Manager
2 weeks ago
About the Role We are looking for a passionate and experienced Help Desk Team Lead to join our global IT team If you have a strong background in end-user support, leadership skills, and a drive to improve service delivery and efficiency, we’d love to hear from you. In this position, you will lead a regional Tier 1 support team, drive KPIs, optimize daily operations, and implement service improvements while maintaining a hands-on approach. Your Impact & Responsibilities - Manage 5–6 Tier 1 Help Desk agents supporting IL, EMEA, and APAC regions during the day, including remote management in Singapore. - Manage 3–4 Tier 1 Help Desk agents that support AMR region. - Be onsite at least 4 days a week. - Own the Help Desk KPIs (e.G., resolution time, response time, reopen rates). - Participate in planning and implementing automation and AI solutions for Tier 1. - Ensure high-quality support via phone, portal, chat, and walk-in. - Monitor ticketing queues and drive performance against SLA. - Work closely with HR, IT Ops, and Security on user lifecycle processes. - Oversee knowledge base creation, documentation, and training. - Support both Windows and Mac OS environments. - Drive onboarding and offboarding operational excellence. - Conduct regular 1:1s, feedback sessions, and cross-training within the team. - Provide hands-on support when needed, especially in peak or crisis situations. Your Knowledge & Skills - 10+ years experience with 4–5 years of experience managing Help Desk or Tier 1 IT support teams in a corporate company. - Strong understanding of ITSM tools (Jira Service Desk or similar). - Excellent knowledge of user support workflows and service desk operations. - Hands-on experience with Microsoft 365, Active Directory, and SSO platforms. - Familiarity with Mac OS and Kandji – advantage. - Knowledge or experience with AI-driven support tools or chatbots – advantage. - Excellent interpersonal, verbal, and written communication skills in English. - Experience working in a global or multi-site environment – advantage. - Strong organizational and time management skills. - Customer-first mindset with a proactive, can-do attitude. - Bachelor’s degree in a relevant field or equivalent practical experience – advantage.
-
Service Desk Analyst
2 weeks ago
Tumkūr, India Tata Consultancy Services Full timeRole: Service Desk Experience: 3 to 5 years Locations: Chennai, Bangalore, Hyderabad, Mumbai, Indore Must-Have: - Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat - Willing to work in night shifts over prolonged period - Excellent written & spoken communication skills - Demonstrate...
-
Euc/It-Support Engineer
2 weeks ago
Tumkūr, India apna Full timeDescription About Apna Founded in 2019, Apna is India’s largest professional networking platform dedicated to helping India’s burgeoning working class to unlock unique professional networking, and skilling opportunities. We’re one of the fastest growing unicorns currently live in 60+ cities of 20+ states. Backed by marquee investors like Tiger Global,...
-
Commercial Manager
1 week ago
Tumkūr, India Dezerv Full timeDezerv is a house of investing solutions for high-net-worth and affluent Indians. Dezerv is co-founded by Sandeep Jethwani, Vaibhav Porwal, and Sahil Contractor. They have led successful wealth management businesses and managed over USD 7 billion in assets. The Dezerv team brings together decades of investing expertise from leading global financial...
-
Senior Associate
2 weeks ago
Tumkūr, India MSI Services Pvt Ltd Full timeESSENTIAL DUTIES AND RESPONSIBILITIES: - Manage cab scheduling and operations for 350+ employees - Plan, review, and adjust cab schedules finalized by operators - Track and analyze cab utilization - Send daily and weekly reports on usage and performance - Coordinate US domestic flight and hotel bookings (advantageous) - Communicate proactively with operators...
-
Product Manager
1 week ago
Tumkūr, India VAYUZ Technologies Full timeWe are looking for a product owner who has: - 2+ years of product management experience - Entrepreneurial spirit - Technical understanding - A good eye for design - Effective communication skills to speak with internal team and external partners Responsibilities: - Plan & document short and long-term strategies keeping in mind company’s vision - Gather...
-
Client Success Manager
2 weeks ago
Tumkūr, India Convertcart Full timeJob Responsibility - Management of the post-sales relationship of a portfolio of customer accounts to foster long-term business partnerships. - Communicate telephonically with US-based clients. - Present and gather approvals on the hypothesis for A/B testing and website improvement recommendations based on qualitative insights and quantitative data done by...
-
Senior Associate, Enterprise Account Management
2 weeks ago
Tumkūr, India Plum Full timeAbout Plum Plum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organizations. Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so...
-
Senior Manager
1 week ago
Tumkūr, India Cashfree Payments Full timeAbout us: Cashfree Payments is India’s leading payments and API banking company. It helps 6,00,000+ businesses accept and send money and is used for multiple use cases like vendor payouts, wage payouts, bulk refunds, etc. Cashfree Payments offers the widest range of solutions including API banking platform Payouts that helps businesses send money instantly...
-
General Manager
7 days ago
Tumkūr, India Supanote AI Full timeWe’re hiring: General Manager | Ambient AI Scribe (Supanote) 📍 Bangalore, India | Full-time (On-site preferred) At Supa Health, we’re building the agentic operating system for behavioral health clinics in the US. Our product, Supanote, is an Ambient AI Scribe already helping thousands of therapists reduce documentation time and focus more on patient...
-
Ecommerce Manager
1 week ago
Tumkūr, India Urban Ladder Full timeCompany Information: Founded in 2012, Urban Ladder is a pioneer in quality furniture and home décor in India. Part of Reliance Retail, we offer over 30,000 products and deliver across 5,000+ pin codes. With a strong omni-channel presence and a growing interiors business, we make exceptional design accessible to everyone helping people create homes that...