(Only 24h Left) Customer Support- Instore Lead
1 week ago
Job Description Key Responsibilities: - Team Management: - Lead and manage a team of 6-8 members, ensuring that store-related complaints and escalations are handled efficiently and resolved promptly. - Data Analysis Reporting: - Prepare detailed reports and analyze data on customer feedback, complaint trends, and offline channel performance. Provide actionable insights to enhance customer experience. - Complaint Management: - Oversee the entire complaint process, identifying bottlenecks and systemic issues. Ensure timely resolution of complaints raised through emails, calls, and other offline methods. - Process Improvement: - Identify disruptions in the customer life cycle and collaborate with cross-functional teams to implement improvements in processes and workflows related to offline support. - Quality Tracking Data Hygiene: - Monitor and maintain data accuracy in tracking systems. Ensure all customer complaints are properly documented and resolved in accordance with set quality standards. - Cross-Functional Collaboration: - Work closely with internal teams (Customer Support, Operations, Product, etc.) to address customer issues and implement process changes effectively. - Documentation Reporting: - Maintain thorough documentation of process changes, customer escalations, and key insights from data analysis. Present regular reports to senior management on offline performance and improvements. - Continuous Improvement: - Stay updated on the latest trends in customer support and tools. Implement initiatives to enhance team performance, process efficiency, and customer satisfaction. Qualifications: - Bachelors degree in Business, Management, or a related field. - 5+ years of experience in customer support, preferably in Retail - Proven experience in team management and process improvement. - Strong analytical skills with experience in data reporting and tracking systems. - Excellent communication and collaboration skills to work across departments. - Familiarity with CRM systems and complaint tracking tools. Key Skills: - Leadership Team Management - Data Analysis Reporting - Process Optimization - Complaint Management - Quality Control Data Hygiene - Cross-Functional Collaboration - Excellent Communication Problem-Solving
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Only 24h Left! Account Based Marketing Intern
2 weeks ago
Mumbai, India Pepper Content Full timePepper Content (www.peppercontent.io) is building a global content marketplace that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with...
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▷ [Only 24h Left] Customer Support Executive
24 hours ago
Mumbai, India Criniti's Management Services LLP Full timeJob Description Job Title: Customer Support Executive Job Type: Full-time We seek a dynamic and customer-oriented individual to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services. About Our Client: Our client is a renowned...
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▷ (Only 24h Left) Customer Support
1 week ago
Mumbai, India TP Full timeWELCOME FRESHER'S About the Company:- Hi Folks, Greetings for the day! I am pleased to inform you that Teleperformance Global India, a French-based MNC, is offering an exciting opportunity for you to join our team. About the Role Job Title: Customer Service Domain: Voice / NON -VOICE Process Experience: 0-1 Year(s) Location: Mumbai -Malad Shift: 7:00AM...
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Telesales Executive
1 week ago
Mumbai, India TRDFIN Support Services Pvt Ltd Full timeWe are looking for motivated and customer-focused Telesales Executives to join our dynamic sales team. The ideal candidate will be responsible for promoting and selling home loans, credit cards, and insurance products over the phone, maintaining client relationships, and achieving sales targets. This is an excellent opportunity for individuals looking to...
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▷ (Only 24h Left) Lead - HRBP
2 weeks ago
Mumbai, India Entero Healthcare Full timeEntero: Redefining Healthcare India In 2018, driven by the bold vision of Prabhat Agarwal and Prem Sethi, Entero set out to transform healthcare distribution in India. What began as a small, determined team has evolved—within just seven years—into one of the industry’s most remarkable growth stories. Today, Entero proudly stands as the youngest...
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Post Producer/ Production
1 week ago
Mumbai, India Acme Services Full timeJob Description - Running day-to-day management of the post production crew and editors. - Quality control (QC) to ensure creative intent is matched. Specific focus to be placed on edit, colour, sound mix, music, VFX and credits to confirm all versions are correct and nothing has been accidentally left out. - Updating, maintaining, and ensuring compliance...
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Executive Assistant( 1 to 4 years only )
4 weeks ago
Navi Mumbai, Mumbai, India Valves Only Full timeJob Description Company Description ValvesOnly, a group of SVR Global, is one of the largest and reputed valve manufacturers in USA and Canada, known for manufacturing customized valves in North America and exporting valves globally. With a focus on customer satisfaction, ValvesOnly addresses issues related to valve manufacturing and logistic solutions....
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▷ (Only 24h Left) Sales Manager, Outbound Travel
4 weeks ago
Mumbai, India Miki Travel Asia Full timeThe candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers. Responsibilities: Promote and sell our travel products and land arrangements. Maintains and...
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Mumbai, India TechConnexions - Startup Hiring Specialists Full timeJob Title: Customer Support (with Leadership Experience)-NBFC Location: Mumbai Education: Graduate in any stream (preferably Business, Management, or related fields). Experience: 2–4 years of experience in Customer Support / Customer Service, with at least 1+ year of leadership, mentoring, or team-handling experience. Budget: Max 7LPA About the...
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Customer Support Ambassador
3 weeks ago
Mumbai, India WhizCrow Full timeLocation: MIDC, Andheri East, Mumbai Employment Type: Full-Time (contract) Work Schedule: 5 Days a Week (Rotational Offs) Process Timings: Rotational shifts Remuneration -As per industry standards and capabilities Only apply if you can join immediately, & Only Mumbai Candidates About WhizCrow WhizCrow is a global Brand Authority Management agency with...