(Urgent) Servicenow It Senior Manager

Req ID 326740 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a ServiceNow IT Senior Manager to join our team in Noida Uttar Pradesh IN-UP India IN Responsibilities Building sustaining effective communications with all stakeholders towards the goal of maximizing the customer experience Develop and implement Asset Management processes for Hardware within the datacenter and end user space Develop and implement continuous process improvements and operational efficiencies End to End Asset Management Life Cycle Experience in Hardware assets including Managing leased assets Create Update to asset records in the Asset Database accordingly throughout all stages of asset lifecycle Participate in Asset Management audits and remediation efforts Analyze client contracts Purchase agreements and other data to manage hardware assets effectively Experience in all processes including but not limited to New Assets IMACS Retirements Disposals Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines Utilize Data analysis tools and techniques like MS Access MS Excel Assess data accuracy and reasonableness and follow-up directly with clients internal support staff or partner appropriately to achieve necessary understanding and to resolve the anomalies Ensure quality and timely delivery of customer requirements Generate monthly asset reports regarding this Service as well as ad-hoc reports as requested internally or by customer Identify and document best practices and implement them Other Hardware Asset Management duties as assigned Requirements 9 years of experience in a similar role Advanced knowledge on Excel Access other tools to create reports and Dashboards Excellent verbal and written communication skills with emphasis on customer service including experience handling challenging situations Detail oriented customer oriented result delivery oriented analytic thinking Preference Degree in a technical field Experience on industry leading IT Asset Management tools such as Service Now Flexera Remedy preferred An Industry Certification such as Certified IT Asset Manager CITAM or Certified Hardware Asset Management CHAMP will have an advantage Knowledge or experience with discovery tools such as SCCM SMS Flexera Marimba LANDesk Altiris etc Experience working in a managed services environment and with virtual teams About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click