Field Tech Associate-dss

Req ID 339199 NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us If you want to be part of an inclusive adaptable and forward-thinking organization apply now We are currently seeking a Field Tech Associate-DSS to join our team in Pune Mah r shtra IN-MH India IN Role Responsibilities Be a contributing member of the EUC Team providing support to End Users in a Client Environment Work is guided by operational and project objectives and measured on SLAs CSFs KPIs aligned to the same Work on Day-to-Day Incident Resolution Request Fulfilment aligned to ITIL Framework Involved with IMAC Install Move Add Change for Desktops Laptops Monitors Printers and other IT Equipment and Peripherals as needed between desks floors or buildings as required Learn new and emerging technologies as needed guided by business requirements Requirements and Preferences 1 to 3 Years experience in End User Computing IT Support Asset Management needed Good troubleshooting skills in Windows Office COTS End User Hardware Support Basic understanding of ITL Framework is a must Experience in using ITSM Tools like Service Now Remedy etc Good Communication Skills Written Spoken in English Ability to physically perform general office requirements Must be able to perform essential responsibilities with or without reasonable accommodations Willingness to work on rotational shifts 24x7 Travel including overnight domestic may be required About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long term success As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are one of the leading providers of digital and AI infrastructure in the world NTT DATA is a part of NTT Group which invests over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future Visit us at Whenever possible we hire locally to NTT DATA offices or client sites This ensures we can provide timely and effective support tailored to each client s needs While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees NTT DATA recruiters will never ask for payment or banking information and will only use nttdata com and talent nttdataservices com email addresses If you are requested to provide payment or disclose banking information please submit a contact us form NTT DATA endeavors to make accessible to any and all users If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications NTT DATA is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status For our EEO Policy Statement please click If you d like more information on your EEO rights under the law please click For Pay Transparency information please click