[High Salary] Functional Customer Support Specialist

Who are we At Finastra we are a dynamic global provider of open finance software solutions dedicated to expanding access to financial services Our innovative applications span Lending Payments Treasury and Capital Markets and Universal Banking Proudly serving over 8 000 customers including 45 of the world s top 50 banks we aim to boost financial inclusion for all Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good General Profile Requires conceptual knowledge of theories practices and procedures within a technical job discipline Performs standard technical assignments e g bug fixes database set up and maintenance issue tracking and develops deeper understanding of technical concepts Works within standardized procedures and practices to achieve objectives and meet deadlines Receives technical guidance and direction from more senior level roles Entry level to a technical professional career progression Functional Knowledge Requires conceptual knowledge of theories practices and procedures within a technical job discipline typically gained through university education or equivalent experience Has some exposure to current technologies through course work or internship settings Business Expertise Applies general knowledge of business developed through education or past experience Leadership No supervisory responsibilities accountable for developing technical contribution and resolving assigned issues Problem Solving Works on problems of defined scope Follows standard practice and procedures to solve problems analyses situations or data monitors systems Follows scripts to trouble shoot and diagnose problems Impact Impacts own work team works within standardized procedures and practices to achieve objectives and meet deadlines Interpersonal Skills Exchanges straightforward information asks questions and checks for understanding The Global Career Framework is part of Power of 3 that provides insights points to help you understand what good looks like Finastra Competencies build on our Power of 3 which provide more richness to expectations for all our employees around the values and observable measurable skills and behaviors that are expected of each of us Our competencies are aligned to Finastra Values which outline what each and every Finastra employee is expected to embody exhibit and model in their interactions and the competencies help build this out more and provides the bases for how we can continue to evolve our role modelling of the Finastra Values Individual Contributors Competencies Customer Focus Action Oriented Drives Results Self Development Instils Trust Situational Adaptability Courage Being Resilient Tech Savvy Cultivates Innovation Collaborates Communicates Effectively People Manager Leader Competencies Customer Focus Action Oriented Decision Quality Plans Aligns Ensures Accountability Instils Trust Situational Adaptability Strategic Mindset Collaborates Builds Effective Teams Attracts Develops Talent Check on InFINity for more information on Finastra Competencies We are proud to offer a range of incentives to our employees worldwide These benefits are available to everyone regardless of grade and reflect the values we uphold Flexibility Enjoy unlimited vacation based on your location and business priorities Hybrid working arrangements and inclusive policies such as paid time off for voting bereavement and sick leave Well-being Access confidential one-on-one therapy through our Employee Assistance Program unlimited personalized coaching via our coaching app and access to our Gather Groups for emotional and mental support Medical life disability insurance retirement plan lifestyle and other benefits ESG Benefit from paid time off for volunteering and donation matching DEI Participate in multiple DE I groups for open involvement e g Count Me In Culture Finastra Proud Finastra Disabilities Finastra Women Finastra Career Development Access online learning and accredited courses through our Skills Career Navigator tool Recognition Be part of our global recognition program Finastra Celebrates and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best Specific benefits may vary by location At Finastra each individual is unique bringing their own ideas thoughts cultural beliefs backgrounds and experiences together We learn from one another embrace and celebrate our differences and create an environment where everyone feels safe to be themselves Be unique be exceptional and help us make a difference at Finastra