Trasportation Specialist, Central Operations

DESCRIPTIONExternal job descriptionNOC Network Operations Center is the central command and control center for Transportation Execution across the Amazon Supply Chain network supporting multiple geographies like NA India and EU It ensures hassle free timely pick-up and delivery of freight from vendors to Amazon fulfillment centers FC and from Amazon FCs to carrier hubs In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations This second aspect involves network monitoring and significant analysis of network data Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon s ability to serve its customers on time This role is based in Central Operations which is a part of NOC This team acts as a single point of contact for managing the route plans scheduling and payments for the last mile stations for LATAM and AMET regions Purview of a Transportation Specialist In this role the candidate will work with business and operations team to solve customer escalations analyze historic results initiate programs - all in an environment of rapid growth and increasing complexity Candidate will drive improvements to the visibility tools methods and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners The successful candidate must show significant ownership on customer issues and proactively initiate SOPs and process changes as required He she will be passionate about their work detail-oriented and have excellent problem-solving abilities He she will have superb communication and customer-relationship skills outstanding analytic insight and be a passionate advocate of customer to other stakeholders He she will drive towards simple scalable solutions to difficult problems and have excellent project-management skills Responsibilities include but are not limited to Communication with internal customers CS MM LM FC Trans Program HR Exceptional written and verbal communication skills with the ability to create compelling positioning messaging strategy and present complex information clearly and concisely High attention to detail and proven ability to manage multiple competing priorities simultaneously with minimal supervision Strong analytical mediation and problem resolution skills Demonstrated leadership with a bias towards action supporting a culture of ownership and learning Skilled in collaborative management environment clear formal and informal communication with members of the remote and local management teams Strong understanding of process improvement techniqueKey job responsibilities Key job responsibilities Understand execution and daily production goals Review and update SOPs as required At times assist with execution duties training associates and verifying SOP compliance Handle incoming work requests within standard service level agreements SLAs Provide direction utilizing independent judgment Conduct regular audits with associates for engagement and standard work adherence Assist in shift execution with shift managers Work a flexible schedule as business demands including overnight weekends and holidays BASIC QUALIFICATIONS- Bachelor s degree in a quantitative technical field such as computer science engineering statistics - Experience with ExcelPREFERRED QUALIFICATIONS- Experience with SQLOur inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner